Answer To: Full Name: XXXXXXXXXXSIT XXXXXXXXXXCertificate IV in Commercial Cookery Student ID: Assessment Task...
Moumita answered on Mar 01 2021
Full Name: SIT40516 - Certificate IV in Commercial Cookery
Student ID:
Assessment Task 1: Written questions
Question
Question
ANSWER
a) Describe two new products that are available to consumers of hospitality products.
the products now can be found in hotels are sanitizers and customised masks. this is due to the new covid regulations.
b) Describe two new techniques that are available in the hospitality industry.
cooking techniques and customer service techniques
c) Describe two new technologies that are available in the hospitality industry.
The first technology is self-service technology where the check ins and outs of the Hotels are automated. Smart Tools TO UNLOCK rooms, technology in place to lock hotel Rooms through guests smartphone.
d) Describe two new services that are available in the hospitality industry.
The first new service is contactless payment. Many places have started food delivery services that was not previously there.
Question
What are ten important work attributes and ethics that a worker needs in the hospitality industry?
ANS:
Attributes
Ethics
1: Commitment
1: Honesty
2: Communication Skills
2: Do not discriminate
3: Enthusiasm
3: Be polite
4: Leadership
4: Be kind
5: Organisation
5: Be open to suggestions
6: Knowledge
6: Listen to the patient
7: Hygiene
7: Do not get involved in personal issues
8: Aware of Safety
8: Do not talk to guests about personal issues
9: Collaborative
9: Do not share information about guests to outsiders
10: Listening Skills
10: Do not listen in or try to gossip about guests.
Question
a) Where would you go to find out information about the following:
Question
Answer
Code of practice for manual handling
Handling and maintenance manual
Australian Tourism Accreditation Program
Australian Tourism Accreditation Program website
Information about the hotel industry in Australia
The hotel Industry is quite rampant in Australia. As of 2018, there are said to be about 5.26 million hotels in the country.
Information about how to deal with a tricky issue that has come up in your workplace.
When there is a tricky situation, try to understand the problem from all perspectives and listen to all the sides. Also ensure that emotions aren’t involved.
Plain English explanation of the requirements of legislation relevant to the hospitality industry.
food safety laws, laws Against discrimnation, Laws for pest regulations, laws for hygiene regulations
Requirements for training in food handling
All food handlers need formal training and certification to know they meet upto certain Hygiene standards.
Union membership for hospitality workers:
United Workers Union is the hospitality workers union. they ensure that the hospitality workers are treated fairly
b) Provide an example of a hospitality industry journal.
Journal of Hospitality and Tourism Management
c) Provide an example of a media article that provides information about trends in hospitality.
2021 Top hospitality industry trends: https://hospitalityinsights.ehl.edu/hospitality-industry-trends
d) Provide two opportunities that hospitality workers have to network within their industry.
The networking opportunities are social media and insider networking events.
e) Provide an example of a time where you have had a personal experience that has influenced how you would like to conduct your own practice as a hospitality manager.
One personal experience was when we went to a hotel in sydney. We were treated badly due to our race and I do not want anyone one else to experience this.
Question
How does the hospitality industry contribute to the Australian economy? Make sure you cite the source of your information.
ANS: The hospitality Industry is one of the fastest growing industries in Australia and plays a vital role in the economy of the country. The main contributor is restaurants which contribute the major portion of the money to the economy (Statista, 2021). The restaurant sector is worth 20.08 billion Australian Dollars. While the hotels and resorts are worth about 8.24 billion AUD.
Question
As a hospitality manager you will need to frequently work with people from other industry groups. Explain four important characteristics that will lead to effective relationships with the following people:
Supplier of a product
The supplier of the product relationship is very important. It is important that this relationship continues to be sustainable. The relationships should have accountability from both sides, honesty and trust.
A person from the liquor licencing authority who provides information on how to comply with requirements.
The relationship should be honest, respectful and be strictly professional.
A public health inspector who has come to audit your kitchen.
This can be effective when the kitchen is kept up to the standards. The person should be aware of the rules and the codes and organised about every aspect of the audit.
Sales person who has come in unannounced.
The manager should be patient and try to be firm when talking to the sales person. They shouldn’t give into the sales person and stand their ground.
Question
You are working in a restaurant where food and alcohol is served. A supplier has made a delivery but also asks you to give your supervisor a bag full of chocolates that are to be given out to customers as part of a promotion within the restaurant. A co-worker has seen the bag of chocolates and decides to take some for herself as they are her favourite brand. What should you do and why?
ANS:
The first step would be to confront the co-worker directly and tell them they should return the chocolates or maybe they shouldn’t do this the next time. If the conversation doesn’t go well with the co-worker then the employee should report it to a superior. The leftover chocolate can be taken but not when the shipment has just arrived.
Question
You are working in a hotel which contains a gaming room. Two men approach you at the bar and while you are serving them, they ask you a number of questions. These questions were general at first but then they became more specific. They asked you the following questions:
Has this hotel got a gaming venue?
ANS: Yes, it does have a gaming room.
· Where is it?
ANS: It is on the seventh floor near the indoor pool.
· What time does it close?
ANS: It closes at 9 pm.
· Does it have a back door?
ANS: Yes, it does.
· Does it have security?
ANS: Yes, it does.
· How much money do people gamble every day?
ANS: It varies depending on the day.
· When the machines are emptied, how is the money handled?
ANS: The manager handles the money.
· What should you do and why?
ANS: The answers should be vague. The manager should be informed and the security increased. The back door should be closed.
Question
You are working at a bar and a group of your old school friends come up to the bar. You haven’t seen them in a very long time and are pleased to see them. One of the group asks you for a free drink as ‘you owe him one’ because he helped you once when your car had broken down.
What should you do and why?
ANS: The person should be informed that they won’t be getting a free drink due to the policies of the restaurant. The person should be informed that the employee will be returned a favour through other means.
Question
You are working in a hospitality service and an opportunity arises for promotion. The position has been advertised externally on the internet. You have been working hard and all of your supervisors have advised you to apply for the position as you display all of the qualities, skills and knowledge that are required. You have spent time on your resume and your application and you are aware that two other staff members are interested in the position. You all know each other well and are supportive of each other.
You arrive at work on the day of your interview. You are told that no interviews will be going ahead as the manager has decided to give the job to an acquaintance of his. It appears that he does not have relevant experience in the job.
Is the manager acting legally? Why/why not?
ANS: The manager is not acting legally. According to the Workplace rights in place, any employee has to have a fair chance at a job they are qualified for. The decision can’t be made based on personal bias but must be based on skills and knowledge they have.
What options do applicants for the job have to get a fair deal?
ANS: The applicants can take this to their superiors. They can apply to the union or the concerned authority to ensure that they get a fair deal. They can even sue the company and the manager in the direst situations.
Assessment Task 2: Research project
Task summary
For this task you will research information about the hospitality industry and write a report on your findings.
Instructions
There are three parts to the research you will do.
· Part A – Structure and operation of the hospitality industry
· Part B – Employment opportunities
· Part C – Current issues and trends
· Part D – Quality assurance.
You must complete your report using a word processing software program (eg Microsoft Word). You may present the report in any way that you prefer and you may use graphs and pictures if you wish. Your report must be easy to follow and must reference the part and question numbers as noted through the assessment.
Your assessor will provide you with information about the simulated hospitality business that you will be working in throughout your course (Marino Enterprises). This assessment relates to the hospitality industry generally so you will need to do research outside the area of Marino Enterprises in some cases. Where indicated however, your answers should relate to Marino Enterprises directly.
Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite the sources of your information using the Harvard style.
Part A – Structure and operation of the hospitality industry
Research information on the structure and operation of the hospitality industry as follows:
1. Research the four main sectors within the hospitality industry:
· Accommodation
· Food services
· Beverage services
· Casinos.
Use the following table to document each sector’s main functions, key characteristics (e.g. types of customers, hours of operation, types of employment and employment patterns, customer expectations) and the types of products or services provided.
Hospitality sector:
Accommodation
Functions:
It provides a place for lodging to tourists
Key characteristics:
The first feature is they have rooms for the tourists or guests. The second feature is to provide food and other services along with accommodation
Products and services:
The services are the accommodation, food in some restaurants, tourist packages and health and wellness services.
Hospitality sector:
Food services
Functions:
The food service sector...