On 15th of March 2011, the civil protest against the regime in Syria erupted and sparked a series of...

Question

On 15th	of March 2011, the civil protest against the regime in Syria erupted and sparked a series of human crisis that ended in large internal and external refugee displacement problems. The United Nation estimates that there are millions of refugees across the Middle East, Europe, Canada and the United States of America. In Jordan only, there are more than 650000 Syrian refugees who receive humanitarian aids and other essential services from the Jordanian government and Non-Governmental Organisations (NGOs). Such an influx of refugees, had detrimental effects on the public security system, budget, and strain on the health and education services in Jordan. As a consequence, living conditions for both the refugees and their resettlement communities in Jordan become deteriorated. Compounded with all these issues, there has been observed a growing tension between the Syrian refugees and the Jordanian citizens which may lead to new armed conflict if it is not addressed. Though many studies have been carried out in the context of Syrian refugees, there is ample opportunity for extending the extant research in understanding the causes of the tensions and learning how this tension can be well managed. Thus, using the lenses of social cohesion theory, this study sets two specific aims: (1) to identify factors creating tensions and thus, explore the impacts on the parts of social cohesion, and (2) to understand the strategies that mitigate the tensions between the two groups. A narrative case study method using semi structured interview will be employed to learn from participants lived rich experiences. 28 Participants from four Jordanian public service industry stakeholders, including Syrian refugees, Jordanian citizens, Jordanian government and Non-Governmental Organisations, will be selected using purposive as well as snowball sampling strategies. One of the main original expected contribution of this study is to explore the prevailing tension in accessing public services between refugees and their host communities and then theorizing the data driven evidence to take further academic and policy agenda. This will assist the policymakers to improve the refugee’s resettlement experience in Jordan.

Tanmoy · Accepted Answer

Four steps to improve the interview protocol
 (
It helps to amplify
 
the quality of the 
interview questions and 
helps to conduct the necessary study
) (
Step 1: Aligning Interview with the Research question
) (
Step 2: Constructing an inquiry based conversation
) (
Step 3: receiving feedback from interview protocol
) (
Step 4: Piloting the interview protocol
)
 (
The 
Interview question is 
diverse
 from research question; 
researchers follow social rules for general
 conversation; 
the process provides a lot of 
prompt questions
)
 (
The researchers get e
xpert feedback
 on the constructed interview protocol. Thus the information obtained from the respondents is reliable. The researcher 
gets assured of the respondents’ ability
 able to understand the questions. 
)
 (
The interview protocol helps to get information from the actual respondent and helps 
the researcher 
to acquire experience and testing of the interview process.
)
Figure1. The fine tuning interview protocol process 
Analysis
The above model is a fine tuning interview protocol process which is used to conduct an interview and acquire qualitative data from the interviewees. It helps to collect not only quality data but data which are comprehensive and consistent to the research topics. But, to collect these data and maintain its quality and reliability it requires a structured interview protocol and vast experience of the researchers. Therefore we will first explain the step-by-step process of the model and then ascertain the interview questions which can be asked to the 28 respondents of Jordan public service industry stakeholders on the rising tension in Jordan between the Jordanians and the Syrians.
Step 1 is aligning interview with the research topics. Here a matrix is prepared where the interview questions are aligned with the research questions. The interview questions are scheduled in the rows while the research questions are planned in the column of the matrix. The ultimate aim of the researchers for conducting such in-depth interviewing is to enter and understand the minds of the interviewees’ lives and their experiences and no to get the answers to the interview questions. There is possibility of existence of gap in the matrix. The researcher identifies the gap and adds more interview questions to regulate the gap. The first step is a rapport building process of the researchers with the interviewee to know about his life. 
Step 2 is constructing an enquiry based conversation where a conversation is conducted by the researchers with the interviewee which is based on some inquiry. It usually consists of interview questions varied from the questions asked in research. Here interview questions are formulated to gain the understanding of the interviewees. The research questions are shaped for the understanding of the researchers.

On 15 th of March 2011, the civil protest against the regime in Syria erupted and sparked a series of human crisis that ended in large internal and external refugee displacement problems. The United...

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