TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises Learner Guide Page 2 of 40 Table of Contents Unit of Competency...

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TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises Learner Guide Page 2 of 40 Table of Contents Unit of Competency .......................................................................................................................... 4 Application ........................................................................................................................................... 4 Performance Criteria ............................................................................................................................ 5 Foundation Skills .................................................................................................................................. 6 Range of Conditions ............................................................................................................................. 6 Assessment Requirements ................................................................................................................... 7 1. Plan and develop operational procedures .................................................................................... 10 1.1 – Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units ......................................................................... 11 Operational procedures ..................................................................................................................... 11 Identifying the need for change ......................................................................................................... 11 Confirming the need for change ........................................................................................................ 12 1.2 – Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel ................................................................................................................................. 13 Holding discussions ............................................................................................................................ 13 Validating information ....................................................................................................................... 14 1.3 – Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work ........................................................................................................................................ 15 Evaluating current procedures ............................................................................
Answered 5 days AfterFeb 11, 2022

Answer To: TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises Learner...

Deblina answered on Feb 16 2022
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TLIL5020
Develop and maintain operational procedures for transport and logistics enterprises
Learner Workbook

)
    
Table of Contents
Assessment instructions    3
Assessment requirements    5
Candidate Details    6
Assessment – TLIL5020: Develop and maintain operational procedures for transport and logistics enterprises    6
Activities    7
Activity 1A    7
Activity 1B    8
Activity 1C    9
Activity 1D    10
Activity 1E    11
Activity 1F    12
Activity 1G    13
Activity 1A-1G checklist – for assessor    14
Activity 2A    15
Activity 2B    16
Activity 2C    17
Activity 2A-2C checklist – for assessor    18
Activity 3A    19
Activity 3B    20
Activity 3C    21
Activity 3D    22
Activity 3A-3D checklist – for assessor    23
Summative Assessments    24
Section A: Skills Activity    25
Section B: Knowledge Activity (Q & A)    26
Summative Assessments: Section B checklist    28
Section C: Performance Activity    29
Summative Assessments: Section C checklist    31
Competency record to be completed by assessor    32
Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:
· Address each question including any sub-points
· Demonstrate that you have researched the t
opic thoroughly
· Cover the topic in a logical, structured manner
· Your assessment tasks are well presented, well referenced and word processed
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:
· Presenting any work by another individual as one's own unintentionally
· Handing in assessments markedly similar to or copied from another learner
· Presenting the work of another individual or group as their own work
· Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.
If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action.
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).
Once the learner has completed all the assessments for this unit of competency, the learner will be awarded “Competent” (C) or “Not Competent” (NC) for the relevant unit of competency.
Confidentiality
The college will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal via the complaint and appeal form which is available on the college website.
Recognised prior learning
Learners will be able to have their previous experience or expertise recognised on request.
Special needs
Learners with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.
Assessment requirements
Assessment can be:
· Direct observation
· Product-based methods e.g. reports, role plays, work samples
· Portfolios – annotated and validated
· Questioning.
The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit, you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.
As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.
Candidate Details
Assessment – TLIL5020: Develop and maintain operational procedures for transport and logistics enterprises
Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for TLIL5020: Develop and maintain operational procedures for transport and logistics enterprises.
Name:         _____________________________________________________________
Address:    _____________________________________________________________
        _____________________________________________________________
Email:        _____________________________________________________________
Employer:    _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.
Signed:        ____________________________________________________________
Date:        ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.
Learner 1:    ____________________________________________________________
Signed:        ____________________________________________________________
Learner 2:    ____________________________________________________________
Signed:        ____________________________________________________________
Learner 3:    ____________________________________________________________
Signed:        ____________________________________________________________
Activities
Activity 1A
    Objective
    To provide you with an opportunity to outline how to identify and confirm processes requiring development/modification of operational procedures with relevant personnel and business units
    
    1. Reflect on your current workplace or one which you were previously a part of.
Organizational policies and procedures are the relevant guidelines that are provided for effective decision-making processes and the way it is conducted in the organization. The aim of having a clear and well written policies and procedures increases the transparency, accountability, uniformity and stability of organizational operations. The organizational procedure that requires the development and modification in the present organization is the sustainable policy and procedure
Identify an organisational procedure which required the development or modification of existing processes. Explain why this is the case and suggest how this could be done.
The operational procedures that requires development in the present organization is in the areas of order placing, receiving goods, picking goods, returning and delivery.
· Developing and modifying the operational procedures are required to improve the day-to-day functioning of the business and effectively overcome the business issues that are coming up.
· It is effective to identify the areas that will be benefited by proper modification and development of the operational procedures. Hence, it is effective to carry out an evaluation of the current procedures in order to determine the changes that are required.
· In such scenario it is effective to consider the aspects that are required to reach the organizational goals, aspects that needs to be inculcated in order to satisfy the employees, effective benchmarks to evaluate whether the staff are adequately trained and the relevant sources that are available for implementing effective modification and development of the procedures.
(Max. 150 words)
2. How would you confirm required implementation or modification of processes with relevant personnel and business units within the organisation referred to in Question 1?
It is effective to identify the areas that require modification and improvement in the selected procedures. The relevant aspects for the implementation of the new procedures need to be evaluated on the basis of the opinions affecting the relevant personnel within the organisation. This includes the employees of the headquarters, human resource manager, department managers, supervisors and the floor staffs. It would also be effective by holding a meeting with the respective stakeholders to explore the necessary requirements that are needed for the evaluation. It will be also effective by discussing with the relevant parties at the same time and propose them the additional modification that are required in the above mentioned areas with respect to the operational procedure.
Activity 1B
    Objective
    To provide you with an opportunity to identify how to discuss and validate scope, focus and extent of the operational procedure/s with affected personnel
    
    1. Identify one way to hold a discussion for internal personnel.
Discussion for the internal personnel can be conducted by face to face communication. Face to face discussion is an effective way to engage both the parties in the conversation effectively and allows a better exchange of information since both the conversation partner is able to see and interpret body language and facial expressions. It is therefore easy to determine certain relevant context of the organisation.
2. Identify one way to hold a discussion for external personnel.
Discussion for the external stakeholders can be conducted by email correspondence. Discussion and communicating through email correspondents can be time saving and is faster to communicate with the external stakeholders. It can be easy to access anytime and from anywhere with proper internet facilities. Moreover it can record the aspect that has been communicated so that none of the party can deny about the elements when there are confusion.
3. Outline how you would ensure that all relevant information is discussed and validated.
You may present your answer in bullet point form.
In order to ensure that all the relevant information is discussed and validated it is effective to outline a proper methods and procedure.
· Firstly it is essential to check the data to confirm that the data that has been considered for the given discussion is correct.
· Secondly it is evident to consider a code check to ensure that the field selected from a valid list of values or follows a certain formatting rules.
· Thirdly it is also relevant to check the format in which the discussions are presented.
· Fourthly a consistency check confirms that the information is communicated in a consistent manner.
· The information is also communicated and discussed by developing proper scenarios and using cases for providing are the operational concepts of the information that is being provided.
· It is also relevant to identify the external interfaces between the system and the outside influences.
· In order to validate information it is effective to consider each and every aspect of the procedure, impact on each different person in the organization, questions and suggestions from the stakeholders.
Activity 1C
    Objective
    To provide you with an opportunity to identify how to evaluate current procedures to ensure development is not unnecessarily duplicating previous work
    
    Outline one method which can be used to evaluate a procedure in place within your current or previous workplace.
Evaluating the current procedures is effective to ensure that this particular procedure requires modification and improvements. The evaluation procedure are guided by the following steps:
· The first step of evaluating the current procedure is planning that gives an insight to decide what are the aspects that needs to be evaluated and how will this plan work out for proper evaluation. It is a simple process that can be initiated by getting employee feedback for carrying out a direct observation in the workplace.
· Data Collection is an evident part of the evaluating process to gather information about the relevant procedure in function in the organization. At this point it is effective to discover what aspects that are concerning the changes needed to be made in the current procedures that are providing barriers to achieve the organizational goals.
· The third step requires proper analysis of the data that has been collected for determining the outcomes and aspects that are required to determine the gaps that exist in the current procedures. It also contemplates the need for improvement.
· Proper documentation from the collected information will help in an effective evaluation of the current procedures associated with the organizational operation.
Consider how you can ensure that development of this procedure will not duplicate previous work.
(Max. 200 words)
The current procedures are evaluated effectively search that it is not duplicating the previous works as it is already outlined that unlike the previous implementation and evaluation the present procedure takes into consideration an effective planning process, data collection, data analysis and proper documentation of the relevant procedure.
The initial procedure that prevailed did not have enough guidelines regarding the planning and proper documentation was not efficient. However, modification of the policies and procedure with an effective validation of the information sustains that the procedure is not duplicating the previous work.
Activity 1D
    Objective
    To provide you with an opportunity to identify factors likely to impact on the development process are and outline how to adopt techniques for their incorporation into the procedure/s
    
    1. Identify three factors which might have an impact on the development process.
The three factors that have an impact on the developmental process are cost factor, time and staffing requirements.
· Cost is an important factor for the developmental process in the organisation because it determines the profitability of the business. The higher the cost the lower is the possibility of profitability in the associated developmental process. Thus, for the economic sustainability it is effective to ensure that the cost is minimised forgetting the maximum profitability from the associated developmental process.
· Time is another important factor that effectively impact on the development process. The greater the time taken for the development processes the longer it required to realise the profitability from the mentioned processes. Therefore, the development process needs to be conducted through proper action plan and time plan by using methods like PERT method or Gantt charts.
· Staffing requirements and considering the right person in the right jobs within the organisation is one of the relevant aspects that leads to the maximum productivity and higher performance for the associated development process. It also improves the quality and quantity of the work done in the organization because of the optimum allocation of stop in a particular development...
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