CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 1 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd...

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CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 1 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment Tasks Unit of Competency CHCCOM003 Develop workplace communication strategies Assessment Type This is a summative assessment. The learners need adequate practice prior to undertaking the assessment. Assessment Tasks Task 1 Workplace Project Task 2 Workplace Project CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 2 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Introduction The assessment tasks for CHCCOM003 Develop workplace communication strategies are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Student User Guide. The Student Guide provides important information for you relating to completing assessment successfully. Assessment Requirements Performance Evidence The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:  developed and presented 1 new communication strategy and associated protocols for a business unit or team  developed and implemented 1 strategy for using digital media to provide information and promote organisation to clients Knowledge Evidence The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:  political, economic, social and technological factors  competitors  stakeholders  organisational business and strategic plans  SWOT analysis (strengths, weaknesses, opportunities and threats)  legal and ethical considerations relating to communication:  privacy, confidentiality and disclosure  discrimination CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 3 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K  duty of care  mandatory reporting  informed consent  organisation communication channels, including:  special communication needs of personnel  organisation processes and hierarchy  official communication channels  existing organisation protocols and etiquette for communication  possible communication barriers, restraints, difficulties  a range of different communication strategies and plans including crisis communication plans  financial implications including budgeting and return on investment  mentoring and coaching principles and practices  traditional media  digital media including types, etiquette and marketing  evaluation processes Assessment Conditions Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:  use of suitable facilities, equipment and resources, including use of real workplace policies and procedures  modelling typical workplace conditions, including:  interactions with clients and co-workers from a range of diverse backgrounds  presentations to groups of at least 3 people  typical workplace reporting processes  use of presentation media Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors. CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 4 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Version history Version Date Changes / Updates Approved 1.0 May 2021 Contextualized and formatted assessment tool CEO CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 5 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment details There are two assessment tasks/methods of evidence gathering. You are required to complete them all. Your trainer /assessor will advise when assessments are due. You may use various sources of learning materials including text books, student guide, other documents and the internet. For you to be assessed as competent, you must successfully complete the following assessment tasks:  Assessment Task 1: Workplace project – You are to develop and present a new communication strategy and associated protocols for a business unit or team that you lead.  Assessment Task 2: Workplace project – You are to develop and present a digital media communication strategy and associated protocols to provide information and promote your organisation to clients. CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 6 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment Task 1: Workplace project Task Summary  This is a workplace project – you can use a various learning resources including online materials, student guide and other reference resources available at the TasCollege to complete your task if required.  You are to develop and present a new communication strategy and associated protocols for a business unit or team that you lead.  You must complete and submit an Assessment Cover Sheet with your assessment submission.  Write your answers in the space provided in the relevant templates or you need to type and print a hard copy to submit (as per your trainer /assessor advice).  The assessment task is due on the date specified by your trainer/assessor.  Any variations to this arrangement must be approved in writing by your trainer/assessor. What do I need to complete this assessment task?  Access to Student Guide, Reference Text Books, and other learning resources and information  Access to the computer and the internet if you prefer to submit printed copy  a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access  your learning resources and other information for reference  a Team communication protocol and strategy If I get something wrong, what do I need to do?  Consult with your trainer /assessor if your answers are marked unsatisfactorily and plan to resubmit as per their feedback – either in writing or verbally. What do I need to submit for this task?  A complete file of project portfolio addressing all assessment requirements Assessment submission You must complete and submit an assessment cover sheet with your work. CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 7 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K The assessment task is due on the date specified by your trainer/assessor. Any variations to this arrangement must be approved in writing by your trainer/assessor. Instructions  In this task, you are required to demonstrate your skills and knowledge by developing a communication strategy for a business unit or work team.  You will, therefore, develop a communication strategy, establish supporting communication protocols and present information about these.  This assessment task will take place in the classroom but will be based on a team in your workplace or work placement organisation.  The presentation component of the assessment will be made to your assessor and at least two of your classmates as if your assessor is a member of your team.  The communication strategy and protocol that you develop for the team is up to you, but it must be relevant to your team’s needs.  It might be a protocol for handover, it could relate to the way that your team develops care plans for individual clients or it might relate to the way that your team communicates with external service providers.  It is recommended that you liaise with your assessor and your workplace supervisor to refine your idea before getting started on the assessment tasks.  You will need access to:  a Team communication protocol and strategy  a copy of the resources which support their presentation.  Ensure that you: o review the advice to students regarding responding to written tasks in the Student User Guide o comply with the due date for assessment which your trainer /assessor will provide o adhere with TasCollege’s assessment submission guidelines o answer all questions completely and correctly o submit work which is original and, where necessary, properly referenced CHC52015 Diploma of Community Services