Quality is among the most complex concepts in health care. We went from a few measures to hundreds of measures. The structure, process, and outcomes framework of years past may confuse the back stage of health care with the front stage—where all that matters are the results that patients and providers desire.
"Who Has Star Quality" defines quality as a five dimensional concept, adding three more dimensions to the two well-known dimensions: technical outcomes and patient satisfaction. Do you agree with the author’s quality dimensions?
Already registered? Login
Not Account? Sign up
Enter your email address to reset your password
Back to Login? Click here