Section A.
1. This skills based activity will require you to identify any difficulties affecting workplace relationships. You will then be expected to write and implement an action plan for the successful resolution of these difficulties. Appropriate vocabulary, grammatical structure, and conventions should be incorporated within the action plan.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
2. Choose a member of your team and track their progress over a period of time agreed with your assessor (i.e. one week, one month, one quarter etc.). During this time, you should:
Ø Create a progress report for the employee
Ø Conduct an employee review
Ø Give performance feedback.
While giving performance feedback, you will need to adapt your personal communication style to build trust and a positive working relationship. You must also play a lead role when giving feedback, showing your support and facilitation skills, and ability to engage and motivate others.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
3. Draft a recruitment drive which shows evidence of being inclusive towards a diverse workforce. You must follow organisational policies regarding diversity and ethical conduct when developing this draft.
A diverse workforce includes:
Ø People with disabilities
Ø Women
Ø Indigenous Australians
Ø Overseas workers
Ø Mature workers
Ø Trainees
Ø People from different cultural backgrounds.
Section B.
1. Conduct (or simulate) a consultation process with 3-5 employees, in order to manage ideas and information. This consultation process should provide team members with the opportunity to bring forward any issues within the company and to give their input on resolutions. The process may include any of the following:
Ø Meetings
Ø Performance reviews
Ø Employee satisfaction surveys
Ø Root cause analysis.
After the consultation process is complete, you must provide feedback to the team members on the outcomes.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
2. Establish a policy to ensure that your organisation’s cultural diversity and ethical values are adhered to. Ensure that various aspects of cultural diversity are taken into account and create the policy in accordance with organisational expectations.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
3. Conduct a team-building activity with a group of 3-6 team members. The purpose of the activity is to provide the assessor with an opportunity to assess your ability to gain and maintain the trust of colleagues, to show leadership skills and to adjust own interpersonal communication styles to guide and support the work team.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the task.
4. Guide a group of 3-5 team members through a networking process, completing the following steps:
Ø Give guidance, support, training and advice to team members in advance of the networking event
Ø Simulate a networking event
Ø Follow-up on the outcomes of the networking event.