5/28/2020 Riverbend City: Cultural Competency https://media.capella.edu/CourseMedia/HMSV8404/cultural-competency/wrapper.asp 1/2 Cultural Competency   Intro  Was this media helpful?...

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5/28/2020 Riverbend City: Cultural Competency https://media.capella.edu/CourseMedia/HMSV8404/cultural-competency/wrapper.asp 1/2 Cultural Competency   Intro  Was this media helpful? (Javascript:Feedback();)  Transcript (transcript asp) Continue to Scene 2  RIVERBEND CITY VA HOSPITAL Arthur Wang's Office First, talk to Arthur. Select the icon below to continue.  Arthur "Look, I think all this talk about trouble and turmoil is really, really overblown. Everything's fine! No department runs without a bump here and there. That's just business. You have to look at the bottom line — any metric you look at, the Behavioral Health Department has been on a tear since I took charge. At the weekly department heads meeting, I'm always the envy of the other heads–nobody else hits their metrics the way we do. I'm a big football guy. Are you? I can never get anybody to watch it with me–I try and get my dad hooked, but his English isn't good enough to follow. Wish they did the broadcasts in Mandarin! Anyway…I think football's a good way to understand this department. I'm the quarterback. I read the situation, get direction from the coach—that's Director Martinson— execute. Maybe I call an audible if needed. My people, they're the offensive line. They move in the same direction, everybody does what they're assigned to do in relation to everyone else, and they protect their quarterback and we move down the field. The thing I don't understand is when they feel like they need to step out of line. A good offensive line doesn't have linemen who feel like they need to compete with each other. You can't have a left tackle trying to show up the center! And there are times when I wish they'd just do what they're told without questioning their quarterback–you can't have a Arthur Wang Behavioral Health Supervisor CLOSE  javascript:void(0); javascript:Feedback(); https://media.capella.edu/CourseMedia/HMSV8404/cultural-competency/transcript.asp 5/28/2020 Riverbend City: Cultural Competency https://media.capella.edu/CourseMedia/HMSV8404/cultural-competency/wrapper.asp 2/2  Transcript (transcript.asp) Licensed under a Creative Commons Attribution 3.0 License (https://creativecommons.org/licenses/by-nc-nd/3.0/). "Look, I think all this talk about trouble and turmoil is really, really overblown. Everything's fine! No department runs without a bump here and there. That's just business. You have to look at the bottom line — any metric you look at, the Behavioral Health Department has been on a tear since I took charge. At the weekly department heads meeting, I'm always the envy of the other heads–nobody else hits their metrics the way we do. I'm a big football guy. Are you? I can never get anybody to watch it with me–I try and get my dad hooked, but his English isn't good enough to follow. Wish they did the broadcasts in Mandarin! Anyway…I think football's a good way to understand this department. I'm the quarterback. I read the situation, get direction from the coach—that's Director Martinson— execute. Maybe I call an audible if needed. My people, they're the offensive line. They move in the same direction, everybody does what they're assigned to do in relation to everyone else, and they protect their quarterback and we move down the field. The thing I don't understand is when they feel like they need to step out of line. A good offensive line doesn't have linemen who feel like they need to compete with each other. You can't have a left tackle trying to show up the center! And there are times when I wish they'd just do what they're told without questioning their quarterback–you can't have a Arthur Wang Behavioral Health Supervisor CLOSE  https://media.capella.edu/CourseMedia/HMSV8404/cultural-competency/transcript.asp https://creativecommons.org/licenses/by-nc-nd/3.0/ 5/28/2020 ProQuest Ebook Central - Reader https://ebookcentral-proquest-com.library.capella.edu/lib/capella/reader.action?docID=1584214&ppg=14 1/1 5/28/2020 ProQuest Ebook Central - Reader https://ebookcentral-proquest-com.library.capella.edu/lib/capella/reader.action?docID=1584214&ppg=14 1/1