T-1.8.1_v3 Details of Assessment Term and Year 3, 2019 Time allowed 7 Weeks Assessment No 1 Assessment Weighting 100% Assessment Type Individual Assessment: Workplace Scenario Due Date Week 7 Room 5...

T-1.8.1_v3
    Details of Assessment
    Term and Year
    3, 2019
    Time allowed
    7 Weeks
    Assessment No
    1
    Assessment Weighting
    100%
    Assessment Type
    Individual Assessment: Workplace Scenario
    Due Date
    Week 7
    Room
    5
    Details of Subject
    Qualification
    BSB61015 Advanced Diploma of Leadership and Management
    Subject Name
    Leadership
    Details of Unit(s) of competency
    Unit Code (s) and Names
    BSBMGT605 Provide leadership across the organisation
    Details of Student
    Student Name
    
    College
    AAI (Brisbane)
    Student ID
    
    Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me.
    Student’s
Signature: ____________________
Date: _____/_____/_________
    Details of Assessor
    Assessor’s Name
    SINDHU NAIR
    Assessment Outcome
    Assessment Result
    |_| Competent |_| Not Yet Competent
    Marks
     /100
    Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
    
    Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student.
|_| Student attended the feedback session.
|_| Student did not attend the feedback session.
    Assessor’s
Signature: ___________________
Date: _____/_____/________
    Purpose of the Assessment
    The purpose of this assessment is to assess the student in the following learning outcomes:
    Competent
(C)
    Not Yet Competent
(NYC)
    1.1. Clarify objectives, values and standards in accordance with organisation's strategic direction
    
    
    1.2. Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals
    
    
    1.3. Ensure media and language used is appropriate to individuals and group circumstances
    
    
    1.4. State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation
    
    
    1.5. Address expectations of the organisation
    
    
    1.6. Investigate incidents promptly and communicate results clearly to relevant groups and individuals
    
    
    2.1. Build trust, confidence and respect of diverse groups and individuals, through positive role modelling, and effective communication and consultation
    
    
    2.2. Embrace, resource and effectively implement improvements to organisational and workplace culture
    
    
    2.3. Demonstrate understanding of the global environment and new technology in work activities
    
    
    2.4. Ensure actions convey flexibility and adaptability to change and accessibility
    
    
    2.5. Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate
    
    
    2.6. Ensure decision making takes into account needs and expectations of both internal and external groups
    
    
    2.7. Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate timeframes
    
    
    2.8. Ensure that the organisation is represented positively in the media and community
    
    
    3.1. Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans
    
    
    3.2. Ensure teams are resourced to allow them to achieve their objectives
    
    
    3.3. Empower teams and individuals through effective delegation and support for their initiatives
    
    
    3.4. Create and maintain a positive work environment
    
    
    3.5. Encourage teams and individuals to develop innovative approaches to the performance of work
    
    
    4.1. Model ethical conduct in all areas of work and encourage others to adopt business ethics
    
    
    4.2. Adapt appropriate interpersonal and leadership styles to meet particular circumstances and situations
    
    
    4.3. Set and achieve personal objectives and work program outcomes
    
    
    4.4. Ensure self performance and professional competence is continuously improved through engagement in a range of professional development activities
    
    
    4.5. Participate regularly in industry/professional networks and groups
    
    
    Assessment/evidence gathering conditions
    Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
    Resources required for this Assessment
    1. Computer with relevant software applications and access to internet
1. Weekly eLearning notes relevant to the tasks/questions
    Instructions for Students
    Please read the following instructions carefully
· This assessment has to be completed |X| In class |_| At home
· The assessment is to be completed according to the instructions given by your assessor.
· Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
· Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
· If you are not sure about any aspects of this assessment, please ask for clarification from your assessor.
· Please refer to the College re-assessment for more information (Student Handbook).
TABLE OF CONTENTS
    CONTENT
    PAGES
    TASK 1. Presentation on objectives, values, standards and responsibilities
    
    TASK 2. State clear expectations of internal groups and individuals
    
    TASK 3. Communicating expectations
    
    TASK 4. Investigate incidents promptly and communicate results
    
    TASK 5. Outline the legislation, regulations, standards, relevant codes
    
    TASK 6. Build trust, confidence and respect of diverse groups and individuals
    
    TASK 7. Outline consultation methods
    
    TASK 8. Embrace, resource and effectively implement improvements to organisation
    
    TASK 9. Understanding risks in technology implementation & risk management plan
    
    TASK 10. Ensure actions convey flexibility and adaptability using leadership styles
    
    TASK 11. Provide job and role delegation to ensure appropriate decision making
    
    TASK 12. Use Training Needs Analysis to clarify accountabilities and responsibilities
    
    TASK 13. Empower teams and individuals through effective delegation and support
    
    TASK 14. Set work program outcomes through Professional Development Plan
    
    TASK 15. Use PITCH to communicate appropriate interpersonal and leadership styles
    
    TASK 16. Use presentation to ensure that the organisation is represented positively in the media and community and use leadership style to model and encourage ethical conduct in all areas of work
    
    APPENDIX 1 (Links to templates and external resources)
    
    APPENDIX 2 (Task 1 Presentation Slides)
    
    APPENDIX 3 (Task 16 Presentation Slides)
    
The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task.
GENERAL INSTRUCTIONS
There are several scenarios and 16 TASKS in this assessment. The assessment consists on multiple scenarios that are based on workplace situations. You will have to respond to all the tasks by demonstrating your skills and knowledge and within the assessment guidelines and requirements. In some tasks there are templates, forms and tables, which you will have to complete in order to ensure you demonstrate the skills and knowledge to perform the tasks of the particular leadership role.
Additional instructions as follows:
· TASK 1 requires an electronic presentation and slides as evidence. Further details mentioned within the task. (10 marks)
· TASK 2, TASK 3, TASK 4, TASK 5, TASK 6, TASK 7, TASK 8, TASK 9, TASK 10, and TASK 11 has equal marks. (Each carries 4 marks. Total 40 marks)
· TASK 12, TASK 13, TASK 14 and TASK 15 requires a role-play session where all the four tasks are to combine within the role-play. Your co-learner can be your partner for the role-play session. You must also submit role-play scripts for all four sessions as evidence. (Each carries 10 marks. Total 40 marks)
· TASK 16 requires an electronic presentation and slides as evidence. Further details mentioned within the task. (10 marks)
ORGANISATIONAL CONTEXT AND BACKGROUND INFORMATION
You have been the senior manager of a large local government organisation (City Council) for a couple of years and have established good relationships and communications with internal and external stakeholders. The organisation is positively represented in the media and the community, and is a trusted company with a good reputation. Very recently you have hired Jane, as your assistant manager to help assist you with the leadership role that you have. Part of the plan for hiring Jane is also to develop more leaders within your department so that you can concentrate on more strategic matters of the department. The organisation has some strategic vision and values that employees have to align with and embrace. The following is the vision and values of the organisation.
​​
Organisational Vision
Our vision statement helps us strive together towards a goal that we all share, whilst inviting us to consider who we can be as an organisation. We already know that we are a great organisation and we are well on our way to becoming an even better and more efficient organisation. Our vision for the future is to reach the “top 5 council organisations in Sydney that collaborate and innovates”.
Organisational Values
· We care about our customers and community
· We act with Integrity
· We work as one team
· We are committed to safety for everyone
· We continuously improve with new innovations
Our Values reflect who we are as individuals and as an organisation. They serve as a compass for our actions and are the guiding principles with which we carry out our duties. At Council, we are committed to recruiting new employees who live, breathe and embody our Values. ​​
TASK 1: Prepare a presentation for inducting new employees (who are from diverse background) to the organisation. Your presentation should be brief and should not exceed more than 10 slides. The presentation must state:
· Vision, objectives and values of the organisation
· How the employees should assist in reaching those organisational goals
· What you expect from all new employees
· What they are entitled to do and what they should not do (based on your workplace culture)
· How you will help them and assist them as a leader
Submit the presentation slides and attach them as APPENDIX 2.
Scenario 1
Jane is newly employed as an Assistant Manager who has to manage an existing services team at a large local government department. Being new to the organisation, Jane must become familiar with the expectations of her new employer and with the key objectives of her team as a priority.
Jane has inherited a team that was dissatisfied with the previous Assistant Manager, who was described as a controlling person who withheld information from the team and took credit for their ideas. As a result many team members feel disillusioned and the team is consistently underperforming (it is not meeting operational objectives).
Jane’s new team is diverse. Team members’ cultural backgrounds, age, education and skills levels vary widely. Jane needs to develop strategies to build the team’s commitment to their set objectives so the team can start to succeed and grow.
On Jane’s first day, one team member tells Jane there is an unresolved incident that she needs to deal with. A customer slipped and fell when paying a bill in the reception area and as this is part of Jane’s team, she now needs to deal with the incident. The incident occurred two weeks ago when the team was in transition between leaders and follow-up has not occurred.
Jane reviews the WHS policies and procedures, and finds that the organisation doesn’t have a comprehensive procedure for investigating and reporting incidents in its administration areas. There is a template for recording the incident’s basic details and an incident register that is kept in the human resources unit. The health and safety representative for Jane’s area is on long-service leave. The WHS policy merely states:
Incidents are defined as any event that causes injury, potential injury or may be classified as a ‘near miss’. All incidents shall be recorded in the incident register, which must be readily accessible.
TASK 2: Suggest a communication strategy for Jane to review the organisation’s objectives with her team.
    COMMUNICATIONS STRATEGY
To properly disseminate all the information regarding the recent incident and to review and revise the company’s response to similar events, a meeting shall be conducted between all concerned employees especially the safety...