Task 1
1.1 Explain perspectives that stakeholders have regarding quality in relation to Guy's and St Thomas' NHS
Foundation Trust (AC 1.1)
1.2 Analyse the role of external agencies (like CQC & others) in setting standards (AC 1.2, M1)
1.3 Assess the impact of poor service quality on stakeholder’s of Guy's and St Thomas' NHS Foundation
Trust (AC 1.3).
Task 2
2.1 Explain the standards that exist in Guy's and St Thomas' NHS Foundation Trust for measuring quality
(AC 2.1)
2.2 Evaluate different approaches/ strategies used by Guy's and St Thomas' NHS Foundation Trust
implementing quality systems (AC 2.2, M2, D2)
8
2.3 Analyse potential barriers to delivery of quality of Guy's and St Thomas' NHS Foundation Trust services
(AC 2.3, D3)
The second part of the assignment addresses learning outcomes: 2.1, 2.2 & 2.3. This section of
the essay should consist of 1,000 words.
Task 3
3.1 Evaluate the effectiveness of systems, policies and procedures used in Guy's and St Thomas' NHS
Foundation Trust in achieving quality in their service(s) offered (AC 3.1, M3 & D1)
3.2 Analyse other factors that influence the achievement of quality of Guy's and St Thomas' NHS
Foundation Trust services (AC 3.2, M1)
3.3 Suggest ways in which the services of Guy's and St Thomas' NHS Foundation Trust could improve its
quality
Task 3
4.1 Evaluate methods for evaluating service quality of Guy's and St Thomas' NHS Foundation Trust with
regard to external and internal perspectives (AC 4.1, D1)
4.2 Discuss the impact that involving users of services in the evaluation process has on service quality (AC
4.2)
The above assignment addresses learning outcomes: 4.1 & 4.2. This final section of the essay
should consist of 700 words