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Task 1 – Theory: Short Answer Questions SITXHRM007 - Task 1 – Knowledge Assessment Unit Code SITXHRM007 Unit Description Coach others in job skills Assessment Type Task 1 – Knowledge Assessment Assessment Location To be submitted online By submitting this work, I declare that: · I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment learner, and choose to be assessed at this time. · I am aware that there is a limit to the number of submissions that I can make for each assessment, and I am submitting all documents required to complete this Assessment. · I have organised and named the files I am submitting according to the instructions provided, and I am aware that my assessor will not assess work that cannot be clearly identified and may request the work be resubmitted according to the correct process. · This work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of qualification or statement of attainment. · I am aware that there is a policy of checking the validity of qualifications that I submit as evidence as well as the qualifications/evidence of parties who verify my performance or observable skills. I give my consent to contact these parties for verification purposes. Student ID       Student Name       Submission Date       Assessment Task 1: Knowledge Test Provide your response to each question in the box below. Q1: Describe the different communication techniques suitable to providing on-the-job coaching to colleagues using 200-250 words. Satisfactory = S Not Satisfactory = NS S ☐ NS Q2: Outline the factors which impact need for coaching mentioned in the table using 203 sentences each. Direction from colleagues Own observation and workplace experience Request for coaching from colleagues to be coached Satisfactory = S Not Satisfactory = NS S S S NS NS NS Q3: Discuss the different key principles of training mentioned in the table using 2-3 sentences each. Explanation Demonstration Review Listening to trainee explanation Observing and evaluating trainee demonstration Providing feedback Satisfactory = S Not Satisfactory = NS S S S S S S NS NS NS NS NS NS Q4: Discuss the legislative work health and safety and hygiene requirements relevant to providing on-the-job coaching using 150-200 words. Satisfactory = S Not Satisfactory = NS S NS Q5: Answer the following questions: 5.1. What are the objectives of coaching? Write your answer using 70-100 words. 5.2. What are the key factors to consider when defining the scope of coaching? Write your answer using 100-150 words. Satisfactory = S Not Satisfactory = NS S S NS NS Q6: Explain the organisational procedures related to providing on-the-job coaching to colleagues using 100-150 words. Satisfactory = S Not Satisfactory = NS S NS Q7: Discuss the different possible causes of performance problems or difficulties in job coaching mentioned in the table using 2-3 sentences each. Breakdown in communication Inappropriate circumstances for coaching Insufficient opportunity to practice Language or cultural barriers Shyness or lack of confidence. Satisfactory = S Not Satisfactory = NS S S S S S NS NS NS NS NS Assessment Results Sheet Outcome First attempt: Outcome (make sure to tick the correct checkbox): Satisfactory (S) ☐ or Not Satisfactory (NS) ☐ Date: _______(day)/ _______(month)/ _______(year) Feedback: Second attempt: Outcome (please make sure to tick the correct checkbox): Satisfactory (S) ☐ or Not Satisfactory (NS) ☐ Date: _______(day)/ _______(month)/ _______(year) Feedback: Student Declaration · I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources. · I have kept a copy of all relevant notes and reference material that I used as part of my submission. · I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own. · I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed. · All appeal options have been explained to me. Student Signature Date Trainer/Assessor Name Trainer/Assessor Declaration I hold: ☐ Vocational competencies at least to the level being delivered ☐ Current relevant industry skills ☐ Current knowledge and skills in VET, and undertake ☐ Ongoing professional development in VET I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student. Trainer/Assessor Signature Date Office Use Only The outcome of this assessment has been entered into the Student Management System on _________________ (insert date) by (insert Name) __________________________________ Unit Code: SITXHRM007Page 1 of 20 SITXHRM007 - Task 2 – Skill Test Unit Code SITXHRM007 Unit Description Coach others in job skills Assessment Type Task 2 – Skills Test Assessment Location College - Level 6, 245-247 Castlereagh Street, Sydney NSW 2000 By submitting this work, I declare that: · I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment learner, and choose to be assessed at this time. · I am aware that there is a limit to the number of submissions that I can make for each assessment, and I am submitting all documents required to complete this Assessment. · I have organised and named the files I am submitting according to the instructions provided, and I am aware that my assessor will not assess work that cannot be clearly identified and may request the work be resubmitted according to the correct process. · This work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of qualification or statement of attainment. · I am aware that there is a policy of checking the validity of qualifications that I submit as evidence as well as the qualifications/evidence of parties who verify my performance or observable skills. I give my consent to contact these parties for verification purposes. Student ID       Student Name       Submission Date       Assessment Task 2: Skills Test Skills Test: This assessment task requires you to provide on-the-job coaching to colleagues. This includes: · providing effective on-the-job coaching to colleagues. · Addressing identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate. · Evaluating colleagues’ performance and providing constructive feedback as part of above coaching sessions. · Applying the following during each of the above coaching activities: · clear communication and demonstration of the organisational tasks required of the colleague · completion of training within commercial time constraints · key principles of training. During the completion of this assessment task, you are required to complete the following activities: · Activity 1: Provide on-the-job coaching to colleague 1 · Activity 2: Provide on-the-job coaching to colleague 2 Workplace/simulated workplace requirements This assessment task will be completed at your training organisation. The training organisation must meet the following requirements: Requirements: The simulated workplace environment consists of: · Your training organisation as your workplace · A Supervisor to provide the student with assistance throughout the assessment activity. · Work tasks in which to coach others · Colleagues in need of coaching: individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment. The workplace or simulated workplace environment must meet the following criteria: Assessment criteria: Your trainer/assessor will ensure that the simulated environment meets the following assessment criteria. Opportunities for students to: Yes/No/NA A workplace setting or a simulated workplace must replicate real workplace conditions, including access to individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment. The workplace setting or a simulated workplace must allow the student to interact with stakeholders. The workplace setting or a simulated workplace must have an e-commerce website. The workplace setting or the simulated workplace must provide the student access to the following document and resources. · Your training organisation as your workplace · A Supervisor to provide the student with assistance throughout the assessment activity. · Work tasks in which to coach others · Colleagues in need of coaching: individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment. Use up-to-date software and equipment   Work within stated timelines to meet deadlines   Workplace environment to work with others in a team   Workplace setting or simulated workplace must provide the student with the opportunity to analyse the organisational environment. Workplace environment to sufficient to communicate with diverse groups   Workplace sufficient to work independently and manage workload   Simulated workplace scenario: You will be assigned a simulated industry environment set up for the purposes of assessment and two (2) colleagues that you need to coach. For each colleague assigned, you need to: · Provide effective on-the-job coaching · address identified performance problems or difficulties experienced by colleague the above coaching sessions and rectify or refer as appropriate · evaluate colleague’s performance and provide constructive feedback as part of above coaching sessions · Apply the following during the above coaching activities: · clear communication and demonstration of the organisational tasks required of the colleague · completion of training within commercial time constraints · key principles of training The performce review and work tasks in which to coach each colleague is specified in the space below. Performce review and work tasks in which to coach each colleague Colleague 1: You notice that one of your colleagues, John, is not effectively upselling to guests at the hotel's restaurant. You decide to coach John on upselling techniques to help increase revenue and improve guest experience. Performance review of colleague 1: Employee: John Position: Restaurant Server Areas of Strength: · Excellent customer service skills · Knowledgeable about the menu and able to make recommendations to guests · Always punctual and reliable Areas for Improvement: · Could improve upselling techniques to increase revenue for the restaurant · Needs to be more proactive in suggesting menu items and promotions to guests Goals for the Next Performance Period: · Increase sales through effective upselling techniques · Consistently suggest additional menu items or promotions to guests to improve revenue · Attend additional training on upselling techniques and strategies to enhance performance Colleague 2: The manager notices that one of their colleagues, Jane, is taking longer than necessary to turn over hotel rooms, resulting in delayed check-ins for guests. They decide to coach Jane on improving room turnover time to improve guest experience and ensure the smooth operation of the hotel. Performance review of colleague 2: Employee: Jane Position: Housekeeper Performance Areas of Strength: · Produces high-quality work with great attention to detail · Works well as part of a team and is always willing to help others · Knowledgeable about cleaning products and techniques Areas for Improvement: · Could improve efficiency and reduce room turnover time to improve guest experience and ensure smooth operation of the hotel · Needs to be more proactive in identifying ways to streamline the cleaning process Goals for the Next Performance Period: · Improve efficiency and reduce room turnover time to ensure timely check-ins for guests · Proactively identify ways to streamline the cleaning process and reduce waste · Attend additional training on time management and efficiency to enhance performance When providing on-the-job coaching to colleagues, you must: · Review workplace documentation completed by colleague. · Use active listening and open questioning techniques to confirm understanding. · Estimate adequate time required for coaching and for the colleague to complete required tasks. · Complete own work tasks within designated timeframes and simultaneously coach others in their job skills. To provide on-the-job coaching to colleagues, you will have the following responsibilities: · Determine the need for coaching based on an assessment of the relevant factors. · Determine specific coaching needs through discussion with coworkers and schedule coaching sessions. · Explain the overall goal of coaching to a colleague. · Describe and demonstrate specific abilities. · Communicate required knowledge and ensure colleague comprehension. · Provide guidance on organisational procedures for completing work tasks. · Allow colleagues to practise their skills and ask questions. · Provide constructive and supportive feedback. · Monitor the progress of new workplace skills and offer assistance as needed. · Inform the appropriate person of your progress. · Recognise and correct performance issues or difficulties with coaching, or refer to the appropriate person for follow-up. Skills Test This assessment task requires you to provide on-the-job coaching to colleagues. This includes: · providing effective on-the-job coaching to colleagues. · Addressing identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate. · Evaluating colleagues’ performance and providing constructive feedback as part of above coaching sessions. · Applying the following during each of the above coaching activities: · clear communication and demonstration of the