The goal of a state bureau of rehabilitation, with 300 employees, is totrain convicts in new skillsandplace them in jobs. Convicts getclassroom trainingandpart-time jobsthrough a work-release program. Once they are released from prison, the bureau tries to place them inpermanent jobs that utilize their training.
The new director wants to institute a performance management system.
Efficiency: measure the ratio of service output to service inputs
Effectiveness: measures how well the service is delivered, satisfactory.
Equity: measure fairness, impartiality or equality of service.
Quantitative: Numerical information gathered that can be measured or counted.
Qualitative: Descriptive information gathered about characteristics that cannot be defined numerically such as: qualities, colors, feelings (interviews)
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