Answer To: OCR Document Department of Business Page 1 of 6 HND Assignment Brief Session: February 2019...
Akansha answered on May 27 2021
Personal Skill Audit and Professional development plan 1
Hospitality Industry
Professional identity
Personal skill audit and professional development plan
Name of the child _______________________________
Student ID _______________________________
Name of the University ________________________________
Contents
Hospitality Industry 1
Introduction 3
Ongoing professional development and its benefits at Ramada 3
Evaluation of skills and competencies 4
Assessment of skills and abilities using learning theories and models to explain the personal/professional development process 5
The self-management technique 6
Metacognitive theory of learning 6
The social learning theory 6
Evaluating own skills and competencies 7
Constructing a Professional development plan 7
Table for Professional development plan 9
Outcomes of a professional development plan 9
CV sample and obstacles and challenges faced in the interview 9
Review of strengths of job interview process 10
Obstacles and challenges faced 11
Conclusion 11
References 12
Introduction
Ramada chain of hotels is a UA certified multinational chain of hotels which is owned by Wyndham Hotels and Resorts. They have long chain of around 800 hotels widespread in 63 countries with its headquarters in New Jersey, USA. Ramada Jarvis is a 4-star chain of Ramada hotels based in UK, and few hotels of its chain are managed on international levels. The hotel serves its expertise in the hospitality industry and the headquarters are based in High Wycombe, England. They have around 15 branches based in UK. The hotels tend to serve their best hospitality in terms of ambient rooms and suites, sleek and relaxed rooms, lounge bars and restaurants, swimming pools for recreation and entertainment. Ramada by Wyndham is an exquisite brand that has been serving the travellers and people coming for business trips since 1954. The hotel is portraying being unique with every branch they place, their highly inspirational designs legacy of the food served and contemporary working staff. They strive to make the stay a memorable experience. The brand has become an attractive option among the travellers (Bavik, 2016).
Ongoing professional development and its benefits at Ramada
Ongoing professional development for any hospitality company is a method of evaluating the knowledge and skills as well as the experience which is gained from formal and informal sources, without any official training. Experience the things and implementing it into the business is an on gong professional development. It helps the individuals to stay in competition throughout their profession. Ramada hotel, whose parent owner is Wyndham, specializes in presenting a highly valuable and comprehensive benefits for the employees. Their goal, as a hospitality company is to leverage the size and approach to simplify the daily operations that take pace in the hotel, reducing the costs of doing business wherever required etc (El-Sayed and El-Ghobashy, 2010).
The employees at Ramada, use an extensive approach, e commerce, concrete PR and sales teams, development of pilot programs an strive to deliver the best experiences for their guests. The Ramada Revolution, justifies the continuous professional development. The management team at Ramada have joined hands to stay competitive to enhance the market share of the hotel, and improving the overall quality of the services offered. To accomplish this, the team has implemented a Personal Best hospitality program which is being uniquely designed to handle all the challenges of quality, simultaneously meeting the needs of the employees as well as of the organization. The benefits of CPD can be seen from the perspective of both the employers and employees. Ramada employees have enhanced their skills using CPD. It also assures of the fact that the qualifications are up to date. It has helped them in developing their confidence and the courage to cope with the challenges positively (Haq, 2012).
An ongoing professional development has made Ramada maintain the standards overseas. The company is working consistently to improve by using an efficient work management force who are committed to their professions. As they have a number of employees at various branches, undertaking CPD for their employees also inculcates the feeling of sharing of skills and experiences along with motivational support. CPD has also contribute to increase Ramada’s staff potential, boost their morale, and set a benchmark in the market. The senior managers are consequently using it for improvement of the standards of the hotel (Khajeh Nobar and Rostamzadeh, 2018).
Evaluation of skills and competencies
I chose to be a Senior Hotel Manger at Ramada in one of the branches of UK. The hospitality industry has a wider concept and requires lot of hard work in convincing, pleasing and satisfying the customers. Holding this role, I would be responsible for handling the hotel executive team and other targets, to ensure the best hospitality and a memorable experience for the guests. Managing profitability will be an integral part of my role. As I will be leading the hotel and the entire responsibility lies on my shoulders, my skills would include the following (Lee, 2017):
· Excellent communication, and knowledge of foreign languages- More effective the communication is, healthy will be the business. It also helps in achieving business goals, and better understanding with the customers. It allows all the team members to be specific in what they communicate.
· Capability to work as a team- The Manager of any firm must have the potential to bind all the employees as a team and work in cohesion. He must possess the capability to establish a right goal-oriented team. The team must possess a working attitude, which works in the right direction, saves time which will yield better results in future.
· Highly motivational for my teammates
· Ability to keep discipline amongst my team
· How to stay cool under work pressure.
· Helps make the team oriented towards a common goal
· Set clear goals with a broader visibility – The team members of any organization must have a clarity of the possible changes. A small part of democracy can be implemented, in which all the team members can be asked to focus on the goals set by the organization.
· Using of innovative techniques- All the employees must be encouraged to display their thoughts and capabilities. Specially, when the organization is in need, they must be allowed to express freely. All the employees must use latest techniques and methodologies, they must not possess the fear, that if they are ridiculed by the organization, they will fear to speak freely, when there is brainstorm in any firm, a bright idea seems not working at first sight, but at the end of the day, such ideas lead to grand decisions.
Assessment of skills and abilities using learning theories and models to explain the personal/professional development process
Under the job role that I have taken, I need to balance various responsibilities and duties assigned to me. My skill set would include all the attributes that make me successful and competitive. This would include communication, team building, financial skills...