this is easy I just don't have the time. No more than 250 words needed. I need to ace this class. Please apply my discount accurately and not just by 50 cents or a dollar

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Report to Management
Current Policy
Excellent Cell Phones started a policy of replacing any product that the customer has problems with or has complaints about. This policy increased the customer complaints because instead of solving their queries, the company offered replacement. The customers had problems with the software and setting up the product and not with the physical handset. Thus, by giving them the option of replacing their handset, our company is not solving their problem rather making them agitated.
Factors that increased Customer Complaints
The other factors that might have...