UMUC BMGT 110
Introduction to Business and Management
Online
Conference 4
Chapter7
1. Management is
the process of achieving ________ through people and other resources.
a.
profits
b.
status
c.
organizational objectives
d.
societal objectives
2. Most top executives began their careers
as which type of expert?
a.
Technical
b.
Financial
c.
Human relations
d.
Marketing
3. Hasim is a bank manager who believes his
bank should expand nationally for greater profit and efficiency. Hasim is using
his ________ skills.
a.
supervisory
b.
conceptual
c.
human
d.
technical
4. Marcus is responsible for guiding and
motivating 10 other employees to accomplish various organizational objectives.
Marcus handles the ________ managerial function.
a.
planning
b.
organizing
c.
directing
d.
controlling
5. Generally, which type of manager needs
vision the most?
a.
Supervisory managers
b.
Staff managers
c.
Middle managers
d.
Members of top management
6. By creating a needed flight schedule
between St. Louis and Chicago, Southwest Airlines was using ________ planning
to complete its goals.
a.
contingency
b.
strategic
c.
operational
d.
tactical
7. Nearly a week before Hurricane Katrina
reached New Orleans, Wal-Mart began moving trucks and supplies into position,
as specified in the companyâs ________ plan.
a.
tactical
b.
strategic
c.
operational
d.
contingency
8. What is the first step in the strategic
planning process?
a.
Create a mission statement.
b.
Monitor and adapt plans.
c.
Assess competitive position.
d.
Develop strategies for reaching objectives.
9. Which of the following is made up
primarily of external factors?
a.
Strengths
b.
Threats
c.
Opportunities
d.
Weaknesses
10. Which of the following
is the biggest challenge for managers in the strategic planning process?
a.
Turning strategy into action
b.
Developing the mission statement
c.
Setting objectives
d.
Assessing the competitive position
11. All of the following
require non-programmed decisions EXCEPT ________.
a.
complex problems
b.
important problems
c.
common, relatively simple problems
d.
situations that have not occurred before
12. Marcus is in charge of
the creative department at Rice Advertising Agency and believes that close
supervision destroys creative expression. He concentrates on providing
resources his subordinates need, but leaves most decisions up to them. Marcus
is a(n) ________ leader.
a.
autocratic
b.
free-rein
c.
task-oriented
d.
democratic
Chapter8
13.The function of attracting, developing,
and retaining enough qualified employees to perform the activities necessary to
accomplish organizational objectives is part of ________.
a.
human resource management
b.
human asset accounting
c.
management objectives
d.
management development
14.Which of the following is a primary reason
for the reduction in highly skilled employees?
a.
Firms cannot afford to pay
competitive salaries
b.
Employees with lack of
specialized skills
c.
Baby boomers retiring and not
enough Generation X workers taking their place
d.
More people becoming
entrepreneurs
15.Some companies are replacing classroom
training with computer-based and online training programs because these
programs offer all of the following advantages EXCEPT ________.
a.
reduced travel costs
b.
online training programs are
less difficult
c.
online training offers
consistent presentations
d.
employees can learn at their
own pace
16.Most companies base their compensation
policies on all of the following factors EXCEPT ________.
a.
government legislation
b.
cost of living
c.
workerâs previous salary
d.
worker productivity
17.Hailey manages the finance department at
her company, and she discovers that one of her employees is performing poorly
and letting co-workers pick up the slack. Hailey knows that resentment is
building, so after an initial write-up, she proceeds with a(n) ________ of the
employee.
a.
involuntary turnover
b.
downsizing
c.
outsourcing
d.
voluntary turnover
18.A need produces ________, which leads to
________.
a.
motivation; goal-directed
behavior
b.
goal-directed behavior;
rewards
c.
responsibility; satisfaction
d.
stress-directed behavior;
motivation
19.According to Maslow, an individual’s first
priority is given to which level of need?
a.
Esteem
b.
Self-actualization
c.
Physiological
d.
Safety
20.Job ________ involves redesigning work
assignments to give employees more authority to plan their activities and
decide how work is to be accomplished.
a.
enlargement
b.
management
c.
rotation
d.
enrichment
21.Eric is a supervisor and he works hard to involve his employees in
all aspects of the operation believing that employee involvement is a key to
improving productivity. Eric is a ________ manager.
a.
Theory X
b.
Theory Y
c.
Theory Z
d.
Theory C
22.Beatrice
is trying to resolve a labor dispute. She meets with both sides, makes a number
of recommendations, and suggests a compromise. Beatrice is acting as a(n)
________ and ________ force a settlement.
a.
mediator; cannot
b.
mediator; can
c.
arbitrator; cannot
d.
arbitrator; can
23.Collective
bargaining encompasses all of the following issues EXCEPT ________.
a.
employee wages
b.
investor relations
c.
employee seniority
d.
arbitration
24.Union
workers at an auto parts plant go out on strike. In response, management closes
the plant. This tactic is a ________.
a.
secondary boycott
b.
cooling-off period
c.
lockout
d.
strikebreaker
Essay Questions
Chapter7
25-28
Describe the three skills necessary for managerial success.
29-32.Define
SWOT analysis and explain its purpose in the strategic planning process.
Chapter8
33-36.
Describe how
recruitment contributes to placing the right person in a job.
37-40.
What is a 360-degree performance review? What are its
advantages and disadvantages?UMUC BMGT 110 Introduction to Business and ManagementOnline
Conference 5Chapter91. Giving
employees responsibility and authority to make decisions about their work is
called ________.
a.
empowerment
b.
communication
c.
teamwork
d.
top-down management
2. Microsoft and Home Depot have turned
hundreds of their employees into millionaires by offering ________ as a company
benefit.
a.
savings bonds
b.
treasury bills
c.
stock options
d.
certificates of deposit
3. Faith works in the bakery at Whole Foods
Market. As part of a ________ team, she shares in the responsibility of
managing her departmentâs work schedule and ordering baking supplies.
a.
cross-functional
b.
virtual
c.
problem-solving
d.
self-managed
4. Which stage of team development is
marked by conflicts over the team’s mission and the roles of team members?
a.
Forming stage
b.
Norming stage
c.
Storming stage
d.
Performing stage
5. Samuelâs company has an unwritten rule
which implies that all managers must attend team meetings, no matter what
projects theyâre working on. This informal standard of conduct constitutes
which type of team?
a.
Team roles
b.
Team norm
c.
Team cohesiveness
d.
Team conflict
6. Angieâs marketing team disagrees on the
way to advertise a product based on their past experiences. However, all
members are attempting to reconcile their differences to produce an effective
marketing strategy. Angieâs team is experiencing ________ conflict.
a.
mutual
b.
cognitive
c.
affective
d.
internal
7. Amanda sends an e-mail to her assistant
requesting information for an upcoming meeting. Since her team is working on a
variety of projects, Amanda is very specific about the materials she needs in
order to avoid confusion. What is Amanda trying to do?
a.
Provide a context for the message
b.
Encode the message
c.
Decode the message
d.
Eliminate the message’s noise
8. Evan is listening to a voice message
left by his manager, but he cannot understand most of it due to his managerâs
cell phone breaking up. Evan calls back his manager for the complete message
since he cannot effectively communicate with this type of ________.
a.
conflict
b.
grapevine
c.
noise
d.
nonverbal communication
9.Office
emails are a form of ________ communication.
a.
informal
b.
written
c.
formal
d.
nonverbal
10. Concerning the
grapevine, all of the following statements are correct EXCEPT:
a.
The grapevine is an informal communication
channel.
b.
Information on the grapevine is wrong most of
the time.
c.
The grapevine is a frequent source of
information for employees.
d.
Grapevines convey information rapidly.
11. Two people are having
a conversation and are standing about six feet apart. What zone are they in?
a.
Public zone
b.
Social zone
c.
Personal zone
d.
Intimate zone
12. What is the first step
a company should do when responding to a crisis?
a.
Call or email members of the press to deny the
story
b.
Issue a âno commentâ
c.
Respond quickly with a prepared statement
d.
Arrange a press conference with the companyâs
PR representative
Chapter1013. The
want-satisfying power of a good or service is called ________.
a.
quality
b.
ownership
c.
worth
d.
utility
14. When
the editors of Contemporary Business use computers, paper, and human
effort to create the new edition of a text, they are engaged in ________.
a.
production
b.
marketing
c.
creating time utility
d.
creating possession utility
15. Grocery
stores use scanners not only for faster check-out times, but as a tool to
obtain merchandise sales data and create short-term forecasts. This system is
known as ________ production.
a.
product-focused
b.
quality control
c.
data marketing
d.
customer-driven
16. An
oil refinery is an example of a(n) ________ production system.
a.
analytic
b.
intermittent
c.
continuous
d.
synthetic
17. The
process that enables manufacturers to use computers to analyze the steps a
machine must take to produce a product or part is ________.
a.
computer-aided manufacturing
b.
Program Evaluation and Review Technique
c.
computer-aided design
d.
computer-integrated manufacturing
18. In
selecting a production facility location, proximity to raw materials would be
most important to which of the following?
a.
Steel manufacturer
b.
Jewelry manufacturer
c.
Electronics company
d.
Automobile parts manufacturer
19. All
of the following are primary tasks of production managers EXCEPT ________.
a.
planning the production process
b.
selecting the most appropriate layout
c.
controlling the production process
d.
determining what products to produce
20. A
firm that produces a variety of nonstandard products in relatively small
quantities would probably use a ________ layout.
a.
customer-oriented
b.
process
c.
product
d.
fixed-position
21.All of the following expenses are involved in storing
inventory EXCEPT ________.
a.
maintenance
b.
acquisition
c.
insurance
d.
warehouse rent
22. When Best Buy vendors ship merchandise
directly to stores instead of distribution centers, the company is utilizing
________.
a.
inventory control
b.
perpetual inventory
c.
vendor-managed inventory
d.
production control
23. A Gantt chart is associated with which
step in production control?
a.
Routing
b.
Scheduling
c.
Dispatching
d.
Follow-up
24. When a company looks to an established,
superlative product as a guide for their new product, they are ________.
a.
implementing quality control
b.
forecasting
c.
implementing quality standards
d.
benchmarking
Essay QuestionsChapter925-28Describe the five types
of teams in the workplace.29-32.Describe the
communication process. How does noise interfere with the communication process?
Chapter1033-36.Describe the
differences between mass production, flexible production, and customer-driven
production.37-40. What are the three factors
in the facility location decision? Give examples of businesses most affected by
each individual factor.