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Version no: 3.1 CHCMGT005 - Facilitate workplace debriefing and support processes STUDENT ASSESSMENT BOOKLET CHCMGT005 Student Assessment Booklet Page: 2 of 47 Version: 3.1 Responsibility: Course Coordinator Last Reviewed: October 2020 This page is intentionally left blank. CHCMGT005 Student Assessment Booklet Page: 3 of 47 Version: 3.1 Responsibility: Course Coordinator Last Reviewed: October 2020 ASSESSMENT RECEIPT FORM STUDENT NAME: STUDENT ID: COURSE NAME: TRAINER’S & ASSESSOR’S NAME: ASSESSMENT DATE DUE UNIT CODE AND NAME: CHCMGT005 - Facilitate workplace debriefing and support processes NOTE: 1. This form must be stapled on top of the completed Student Assessment Booklet when submitting same. 2. The Assessment Receipt Form must be stamped and signed. DECLARATION: 1. I am aware that penalties exist for plagiarism and cheating. 2. I am aware of the requirements set by my assessor. 3. I have retained a copy of my assessment. Student Signature: _________________________________ Date: _____________________ Assessment received by RGIT Staff Name: Signature: =================================TEAR HERE ================================== Students must retain this as a Record of Submission Assessment handed in on: Unit code and title: CHCMGT005 - Facilitate workplace debriefing and support processes Assessment received by RGIT staff Name: …………………………………………………… Signature: ………………………...……...……...……... Student ID:………………………………….. Student Signature:………………………… CHCMGT005 Student Assessment Booklet Page: 4 of 47 Version: 3.1 Responsibility: Course Coordinator Last Reviewed: October 2020 About this booklet This assessment booklet has been designed for students undertaking face-to-face mode of study to provide information before you undertake these assessments. It also contains assessment tools to assess the skills and knowledge required from you to be deemed competent in this unit. This booklet might not be suitable for students taking other modes of study e.g. online or work based. Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your assessor. The assessment booklet contains two (2) parts: PART 1: Assessment information: This part contains information on the assessment for this unit of competency and how an assessment will be conducted throughout this unit to achieve the competency. It includes: • Application of the unit of competency. • Purpose of assessment. • Elements, performance evidence and knowledge evidence requirements of the unit. • Conditions, context, required resources and location of the assessment. • Assessment tasks. • Outline of evidence to be collected. • Administration, recording and reporting the requirements including special adjustments, appeals, reasonable adjustments and assessors’ intervention. PART 2: Assessment tasks: This part contains the information to successfully undertake the assessment task. In each assessment task, students will find the following information: • Task instructions. • Role play information. • Information on resources required, where applicable CHCMGT005 Student Assessment Booklet Page: 5 of 47 Version: 3.1 Responsibility: Course Coordinator Last Reviewed: October 2020 PART 1: Assessment information Application of the unit of competency: This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. Purpose of assessment: The purpose of assessment is to determine competency in the unit CHCMGT005 - Facilitate workplace debriefing and support processes. Elements: 1. Monitor welfare of colleagues 2. Conduct structured debriefings following an incident Performance evidence: There must be evidence that you have: ▪ Provided ongoing support to at least two (2) different workers to address and monitor stress and emotional wellbeing. ▪ Facilitated at least one (1) structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisation guidelines. • Knowledge evidence: You must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of: ▪ Organisation policies, procedures and resources relating to debriefing and crisis procedures. ▪ Dispute resolution policies and procedures. ▪ Legal and ethical considerations. ▪ Debriefing techniques: ▪ Best practice interventions ▪ Crisis intervention CHCMGT005 Student Assessment Booklet Page: 6 of 47 Version: 3.1 Responsibility: Course Coordinator Last Reviewed: October 2020 ▪ Structured debriefing ▪ Internal and external referral sources ▪ Indicators of significant issues being experienced by the worker and ways to respond. ▪ Impact of: ▪ Excessive stress ▪ Burn out ▪ Grief and loss ▪ Violent or threatening behaviour ▪ Stress management. ▪ Internal and external support options and employee assistance programs. ▪ Specific limitations of work role, responsibility and professional abilities. ▪ Professional boundaries. Context and conditions for assessment: To comply with the assessment conditions of this unit: • Skills for this unit of competency will be demonstrated in a simulated work environment. You will demonstrate appropriate skills relevant to seven simulated workplace situations and be observed by their assessor. • You will have access to suitable facilities, equipment and resources, including report template and assessor adopting various roles to facilitate role plays relevant for this unit of competency. • Student must read and tick the Declaration button on Moodle (LMS) when submitting assessment on-line • Student must inform Trainer/Assessor if they have used Turnitin to ensure the authenticity of your work. Simulated interview room: You will be given access to an interview room to undertake the role play assessment. Case studies, scenarios and role play have been used as assessment methods for this unit to reflect the workplace environment. Where role play is required in tasks, assessors and other students may be required to participate in the role play; details of roles are explained in the individual tasks wherever role play is listed. Assessors will ensure that students have access to the necessary resources to complete the assessment. The resources required for each task are listed in the Student Assessment Booklet, where appropriate. Resources required: The assessor will ensure that assessment is conducted in a safe environment and you have access to the following resources for the unit. CHCMGT005 Student Assessment Booklet Page: 7 of 47 Version: 3.1 Responsibility: Course Coordinator Last Reviewed: October 2020 • Student learner’s guide. • Computer with internet connection (available at RGIT computer lab during COVODI-19, ensure compliance with COVID-19 regulations when visiting the campus). • Access to an interview room. • Access to a simulated interview room to conduct debriefing sessions, dispute resolution session and gather feedback from the supervisor. Competency requirements: To be judged competent in this unit, you will be required to demonstrate all indicators which are shown in the Marking Guide (assessor’s document). You must satisfactorily complete all assessment tasks to be Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC). Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet. Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to RGIT Re-Assessment Policy and RGIT Course Progress Policy. Assessment tasks: To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge for this unit. Assessment tasks Assessment description Due date Location of assessment Assessment 1: Knowledge questions This assessment includes 24 written questions. You must write answers in your own words. off campus Assessment 2: Case study This assessment includes four (4) scenarios outlining workplace conditions and you are required to respond to a number of questions. Online class (Zoom during COVID – 19) Assessment 3: Role play This role play needs to be undertaken in the interview room at an RGIT campus based on provided scenarios. As part of these role plays, you are required to support colleagues, conduct debriefing sessions, resolve staff disputes and receive feedback from the supervisor on own performance. Interview room at RGIT campus. CHCMGT005 Student Assessment Booklet Page: 8 of 47 Version: 3.1 Responsibility: Course Coordinator Last Reviewed: October 2020 Outline of evidence to be collected: You must submit the following evidence to be marked competent for this unit. Your assessor will ensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic. Assessment 1: Knowledge questions • Answers to all questions provided in the knowledge questions assessment • Cover sheet for assessment task Assessment 2: Case study • Answers to all questions provided in the case study assessment • Cover sheet for assessment task Assessment 3: Role play • The checklist provided for the task will be completed by the assessor • Students are not required to submit any document related to this assessment Administration, recording and reporting requirements: You must read and