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BSBINN601 Assessment Assessment 1: Short Answer Questions Question 1 What are the steps involved in the change management process or cycle, the components of a change management project plan (planning) and the procedures for embedding change? There are several steps in change management process. It begins with the creation of an urgency or a potential of creating a positive reform in an organization to begin the actions and plans. Following this, there must be some strong alliances between the powerful people in the organization to ensure proper following of ideas. No change can be made without realising strategic benefits of it. Hence, understanding them is also necessary to ensure success. After that, it is important to have a large team of support and implement this change. After this, any barriers to the process must be removed followed by ensuring success through creating small achievable milestones and wins. This must be followed with a steadiness of change implementation followed finally by full implementation of the change itself. All of these must be comprised in the change management plan which itself has three parts. The first is change adaption, followed by change management and finally there is the change implementation, all of which are essential for overall change bringing. In order to embed the changes in the organization, there are certain procedures. It must begin with effective and strong sponsorships. Then, right people must be placed in right places for proper resourcing; proper engagement comes next for good outcomes and it is also important to show the work instead of telling it. Finally, there must be proper alignment from everyone towards the change and with proper feedback actions available for review. Acceptable answers. Main points covered. AC 15th June 2021 Question 2 Explain how organisational behaviour and the external environment might impact on change strategies. Organisational behaviour plays a big part in change management. Organizations which do not have good employee relations would receive resistance to change. Bad communication can also hamper change management alongside low adaptability for change. Hence, it is always important to have good communication among employees alongside strong organizational relationships and employee confidence. Hence, influential leaders, trustworthy superiors and strongly bonded individuals with personality are essential for bringing change in an organization. The external environment of a company also plays a big part in influencing change. These changes can be political, legal, social, economic or technological. The government can definitely affect the changes in any organization due to their influence and similarly, taxes, budget, and economic interests are essential factors which bring changes. Technological advancements and social conditions also play a big part in causing changes. All of these are thus important external change factors. Acceptable answers. Main points covered. AC 15th June 2021 Question 3 What organisational barriers might need to be overcome and what strategies might be put in place to overcome resistance to change, embed it and support acceptance of change in an organisation? There are many organizational barriers which must be overcome in order to make a successful change. Lack of involvement of employees is a big hindrance to a successful change. Hence, an organization must look into the matter by ensuring proper communication between them and also paying them adequately for their efforts. This allows them to understand and adapt to changes better. Marketing strategies are also important for bringing change as improper ones can be problematic. Not everything must be told to everyone but rather, slowly everything must be put in action for everyone to realise. Another important consideration to be made is the feelings of the workers through a good corporate culture. This would benefit the company in the long run as well. A big obstacle for a company is the organizational complexity which can affect an amateur company. Hence, careful management is required to ensure that the company is able to ensure quality and diligent work. This would be the best way to overcome organizational complexity. All the above measures are key for ensuring overall success of a company and getting over with its obstacles. Acceptable answers. Main points covered. AC 15th June 2021 Question 4 Describe the process of developing a change management project plan. A change management plan is important for implementing a change in an organization. It begins with the demonstration of the reasons for the change. These reasons influence the potential for betterment and the need for improvement. The extent of the change must also be defined to understand its impacts and effects. Even the involvement of the stakeholders must be mentioned. Support of strong stakeholders is necessary for a good change management plan. Having a group which can engage in the change matters is also important for ensuring involvement of stakeholders and employees in the change. This leads to other steps which involves having a good leader to oversee the changes and lead during those times and also a good communication plan for smooth operation. Even the stakeholders must have a proper guideline set available for maximizing success chances. Clear message and leadership are essential parts of change management. Finally, the identification and removal of roadblocks is the last step towards change management which helps in solving any issues occurring during the process. Acceptable answers. Main points covered. AC 15th June 2021 Assessment 2: Project You work as a Change Manger for ABC Company. In this project you are required to demonstrate your skills and knowledge through identifying change requirements and opportunities, developing a change management strategy, and implementing a change management strategy. You can demonstrate evidence of your planning by providing the communication strategy and action plan to ensure consultation and participation, stakeholder analysis, risk treatment action plan, a work breakdown analysis, a responsibility assignment matrix and a project schedule. Read the instructions below and answer all the questions. You receive an email from the Business Operations Manager at ABC Company. As you may be aware, the current financial standing of the organisation is little less than satisfactory. We have faced various issues over the past 3 months and have been unable to make a recovery. I believe that change is inevitable at ABC, so we are delighted to have you on board and hope that you will lead the way for ABC during this necessary period of change. You need to consider how you will work and communicate effectively with other departmental managers and the human resources department to develop a corporate culture that accepts your proposed change. Please start by examining the key points from the business report that follows and report on your proposed changes. Prior to commencement you may want to ask yourself the following: · What is the change? · Why is the change being made? · How is the change going to affect ABC? · How will you prevent change from challenging ABC’s ability to create value and regain relevance? · How will you lead, manage and sell change effectively? In the ABC Company Business Report, the key points are: · Over the past 3 months, ABC has lost several of its key managers. This has had a serious effect on the corporate culture. · Executive management have not yet found qualified replacements for these managers. Instead, they have been hiring unqualified trainees to cut further operational costs. · Competitors have begun to take market share and ABC has not implemented the required changes to products and services to stay relevant in the market. As a result, ABC is finding it very difficult to stay competitive. · New technologies have been purchased but not yet implemented throughout the organisation because the required training has not been organised. As a result, resources are either lacking or not being used effectively. · As a result of the financial standing, cost cutting has been inevitable. This has been very emotionally taxing on staff and ABC has had to sublet part of its office space. · Due to the business downturn, ABC has been left with no other option but to introduce the Lean Manufacturing System. This has significantly impacted the way the company orders raw materials, which has created issues with the shipping and receiving schedule. · Manufacturing habits require a redesign in the manufacturing division as a consequence. · Staff morale and productivity are at record lows. Management intervention is vital in maintaining time lines and ABC milestones. · The ABC vision statement is outdated and does not reflect current situations. You are required to answer all the questions below. 1. Identify strategic change needs through an analysis of organisational objectives and the corporate and/ or competitive strategies. As it is known that the change is the only constant in all organization. The company has lost several managers who played important roles in the organization. This has made the retention policies for the organization questionable. Thus, change management shall be implemented such that the employees can be retained in the organization. There are no such competent managers and management teams who can be trusted with the duties of the management and take the company to the zenith of their success. The organization has obtained the technologies but have failed to implement throughout the organization due to the lack of practices and abilities of the organization. Lean manufacturing systems have been taken up by the organization without proper knowledge of the same on the employees. This have laid a considerable amount of impact on the staffs and therefore the production of the organization as well. The change is important in this case, as the company should focus on improving their processes and recruit proper managers and train the employees such that they can perform well, and the organization can market share can be improved and competitive advantages can be gained from the same. Creating a proper mission, and vision for the strategic development of the organization and communicating them to the entire organization at all stages can help in incorporating the changes within the organization and must be done. Acceptable answers. Main points covered. AC 15th June 2021 2. Identify change requirements: a) Conduct an analysis of the organisation’s internal and external environments to identify impacts on the new strategic objectives using appropriate analytical tools such as the PEST framework for external analysis. The problems that are occurring within the organization are listed as below: · The loss of the managers in the organization. · Recruitment of incompetent managers for filling up the post. · The corporate culture of ABC has deteriorated over time. · The employees lack proper knowledge and understanding of the technologies. · Redesigning of the manufacturing habit is required for the organization for which the staffs are not ready. · The productivity is low due to the reluctance of the staffs to accept the changes. PEST analysis for external threats: Pest stands for Political Factors, Economic Factors, Social and Technological Factors · Political: Business politics can be one of the major factors causing threats. The managers leaving the organization can pose threats