Assessment Task 1: Knowledge questions
Submit
Answer to all questions correctly with complete
information according to task instructions.
Assessment
criteria
All questions
must be answered correctly for you to be assessed as having completed the task
satisfactorily.
Appeal-opportunities/Process:
You have the
right to appeal the outcome of assessment decisions if you feel that you have
been dealt with unfairly or have other appropriate grounds for an appeal.
You are
encouraged to consult with the assessor prior to attempting this task if you do
not understand any part of this task or if you have any learning issues or
needs that may hinder you when attempting any part of the assessment.
Refer to
Abbey college Appeal policies and procedures provided on the Moodle.
Assessment Task 1: Knowledge questions Submit Answer to all questions correctly with complete information according to task instructions. Assessment criteria All questions must be answered correctly for you to be assessed as having completed the task satisfactorily. Appeal-opportunities/Process: You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Refer to Abbey college Appeal policies and procedures provided on the Moodle. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. Provide your response to each question in the box below. Q1: Answer the following questions: 1.1. What are team dynamics? Write your answer in 50-100 words. 1.2. What are the three (3) important dimensions of team dynamics? 1.3. How can the group dynamics support or hinder team performance? Write your answer in 50-70 words. Satisfactory response Yes No Q2: Answer the following questions: 2.1. Explain the process/method of designing team-building activities in 150-200 words. 2.2. How can you establish and maintain open communication processes? Explain the process/method in 200-250 words. Satisfactory response Yes No Q3: Answer the following questions: 3.1. Explain any five (5) strategies that can support team cohesion, participation and performance in 200-250 words. 3.2. How can you use the suggestion box to involve individual’s and team member’s in planning, decision making and operational aspects of team tasks? Write your answer in 100-150 words. Satisfactory response Yes No Q4: Answer the following questions: 4.1. What does creating consensus in team setting mean? Write your answer in 30-50 words. 4.2. How can you use the following strategies for gaining consensus within your team? Brainstorming Multi-voting Write 50-100 words each. Satisfactory response Yes No Q5: Answer the following questions: 5.1. Explain the following types of conflict management processes in 150-200 words. Mediation Conflict coaching Team interventions 5.2. What are the five (5) strategies of conflict resolution? Write your answer in 150-200 words. Satisfactory response Yes No Q6: Answer the following questions: 6.1. Why is it important to encourage team members to examine their purpose in the team? Write your answer in 50-70 words. 6.2. What approaches can aid the team members to discuss their roles. Prepare a list of any five (5). Satisfactory response Yes No Q7: Answer the following questions: 7.1. What is an employee performance plan? Write your answer in 30-50 words. 7.2. Explain different steps in writing a performance plan in 150-200 words. Satisfactory response Yes No Q8: How can you use the RACI matrix to set accountabilities for the team members? Write your answer in 100-150 words. Satisfactory response Yes No Q9: What is the ‘feedback sandwich’ technique? What is its purpose? Write your answer in 50-100 words. Satisfactory response Yes No Q10: How can you use performance counselling in identifying and resolving work performance problems? Explain the steps in 200-250 words. Satisfactory response Yes No Q11: Answer the following questions: 11.1. What are the three (3) important aspects of collaboration? Write your answer in 70-120 words. 11.2. Why is it important to encourage collaboration among teams? Write your answer in 100-150 words. Satisfactory response Yes No Q12: Why is it important to follow-up unresolved issues, concerns and problems raised by team members with line management? Write your answer in 50-70 words. Satisfactory response Yes No Q13: In some circumstances, following up a problem might reveal that the proposed solution has not actually addressed the problem and that it is still an issue for the team. How should you address the unresolved issues, concerns and problems raised by stakeholders? Write your answer in 50-100 words. Satisfactory response Yes No BSBTWK502 Manage team effectiveness 1 | Page Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 Assessment Task 1: Knowledge questions Submit Answer to all questions correctly with complete information according to task instructions. Assessment criteria All questions must be answered correctly for you to be assessed as having completed the task satisfactorily. Appeal-opportunities/Process: You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Refer to Abbey college Appeal policies and procedures provided on the Moodle. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something