Case StudyScope SpaceYou work at Scope Space as an Administrative Manager and you lead a team of five (5) staff members. Administrative Assistant, Office Assistant, Data Entry Clerk, Office...

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Case Study

Scope Space

You work at Scope Space as an Administrative Manager and you lead a team of five (5) staff members. Administrative Assistant, Office Assistant, Data Entry Clerk, Office Administrator, and Receptionist.

Katie is the company's newest employee. She has worked as Receptionist at Scope Space for four months and seems to be a good fit with a bright and bubbly disposition.

As a part of Katie's role, she needs to create new client accounts from information she receives from the marketing team. This is a templated document that must be completed with the new client's basic information and then saved into the internal Data Management System using the

A naming convention is a common set of rules or guidelines to apply to the naming of electronic records.

Please see the attached process here:

Naming Covention Records Management Process

Download Naming Covention Records Management Process

A few of the administration team have complained that Katie has been misnaming documents and it has taken them too long to find the required files when needed.

This situation is causing staff members to waste their time looking for files and even creating multiple files as they cannot find the most current document to use. There is a process for the naming conventions which doesn't seem to assist Katie with this problem.

As the Administration Manager, you would like to guide your team to find their own resolve as they are the team members that use this system on a daily basis.

You also need to develop your staff to use their own critical thinking skills and bring you solutions for any issues that arise as you cannot be available to sort out every small problem your team faces

6. Development Review

Scope Space

From the feedback and survey distributed to the Administration team, you found the following information:


that Katie was trained by the Administration Assistant Angelo.


Angelo's responses to Katie's understanding was she didn't need any training in regards to naming conventions as she already had those skills.


Angelo also revealed that he often had to refer to the Naming Convention Policy & Procedure as it did not always come naturally due to the complicated way he was taught by the Administration Assistant Andrea.


Andrea's response was she was never taught how to name files and tried to interpret the Naming Convention Policy as best she could.


Andrea also admitted that she wasn't confident that she was naming the files correctly.


The remainder of the Administration staff felt that the naming conventions were a very basic skill and didn't feel they needed to train anyone to do this as it came so naturally to them.

Due to this feedback from your staff, you would like to foster a safe environment for your staff members to congregate and solve these issues

Your task is:


toevaluatethe circumstances with this situation,


undertake research

from your Learner Guide and external sources


review theCritical Thinking Models and complete the following template

Please complete the attached email template and upload for grading:

Task 6 Development Review

Answered 4 days AfterNov 25, 2022

Answer To: Case StudyScope SpaceYou work at Scope Space as an Administrative Manager and you lead a team...

Shubham answered on Nov 29 2022
7 Votes
BSBCRT511 Develop Critical Thinking in Others
Task 5 – Email Template
    To: [email protected]
[email protected]
[email protected]
[email protected]
    Subject: Understanding the concept of creative thinking and defining advantage of using convention and filing system
    Date: 27/11/2022
    Dear Team
The concept of creative thinking is important for solving problem. It is request to all employees for development of this skill in finding opportunities for solution. It is important to understand the perspective and can use imagination for coming up with the innovative approach. All employees should create ideas based on combination of concepts and it can help in development of knowledge that has greater potential for...

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