Questioning Assessment Candidate Instructions You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below, and any additional probing or...

Hi please do this assignment carefully as my previous assignment from TFTH wasn't upto standards and it looked like the expert did everything on last day and didn't pay any attention.


Questioning Assessment Candidate Instructions You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below, and any additional probing or clarification questions required by the assessor. The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of competency. Task Details There is no restriction on the length of the question responses, or time restriction in completing the assessment. It is anticipated that the assessment will take approximately 6 hours to complete. The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work. You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily. For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment. Evidence to be collected Answer the activity in as much detail as possible, considering your organizational requirements. In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please discuss this with your assessor prior to undertaking the task. Objective To provide you with an opportunity to show you have the required knowledge for this unit. Candidate Declaration Candidate name: Trainer’s name: Date: Assessment declaration: I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Your trainer and assessor will be grading your work and provide you with constructive feedback on the Learning Management system. Task 2 – Performance and Skills Assessment General instructions You are required to complete Task 2 with reference to IndoAust Jaya CRM project Case Study and Project Brief provided in additional resources in Canvas. Part A – Resource requirements Outline the resources required to complete one phase of a project. If you are using a workplace project, you may choose to outline the resources required for a whole project if your project is relatively small and/or the resources will be the same for the duration of the project. Use the Human resources matrix to guide you. Refer to Sections 5 and 6 of the Project Brief to help you find the information required. This section should be no more than 100 words. Human Resources Matrix Task Resource required Estimated time Part B – Organisation structure Draw an organisational structure for the project team for a project phase (use the same phase or project as Part A). Refer to Sections 5 and 8 of the Project Brief to help you find the information required to complete the structure. The section should be no more than 50 words and should be presented as a diagram. Part C – Responsibility/accountability matrix Prepare a matrix that shows the specific allocation of responsibilities and accountabilities for a phase of the project (use the same phase or project as Part A). This should include an explanation of: · the specific tasks/activities to be completed · who will complete each task/activity? Use the Responsibility/accountability matrix template to develop your matrix. Refer to Section 6 in the Project Brief to help you identify accountabilities. This section should be no more than 100 words. Responsibility/accountability matrix Phase/activities/deliverables Person/designation Project Manager IT Specialist Business Analyst Quality Assurance Technician 1 Technician 2 Same phase chosen in part A P = Participate A = Accountable R = Review I = Input required S = Sign-off Part D – Position description Prepare a position description for one of the role’s in your project team. Your position description should include: · job title · to whom the position reports · any reportable positions · purpose · education and qualification requirements · personal and job competencies. This section should be no more than 200 words. Position Description Job Title: Name: Department/Group: Project: Reports to: Reportable positions: Job Description Purpose Qualifications and Education Requirements Personal competencies Job competencies Part E – Training plan Prepare a Training Plan for your project team. Your analysis should include: · training priorities · training methods · expected outcomes · training providers · indicative cost · delivery dates. Use the Training plan template to prepare your Plan. Look at Section 5 in the Project Brief as well as IAJ’s Professional Development Policy (see ‘Additional Resources’) to assist you. This section should be no more than 150 words. Training Plan Course name Priority (1-10) Training methods Expected outcomes Training providers Indicative cost Delivery dates Part F – Performance Review You (Project Manager) completed a Performance Review with a member of your project team Meredith Jones. Meredith is a Business Analyst and is working on your project (implementing a CRM system) in conjunction with other IAJ IT tasks. You noticed that Meredith is experiencing a range of issues. These include: · Not connecting well with other team members – the culture of the organisation has often been negative towards analysts. There is a common view that the analysts are there to critique work completed which causes employees to feel they are being assessed. · Poor time management – on two separate occasions, Meredith has missed deadlines by nearly two weeks. When asked about the delays, Meredith stated that the deadlines were not included in her task briefs. Your review covered: · a review of performance against agreed criteria · changes to the employee’s role and responsibilities · internal and external influences · actions and training to improve performance · coaching and mentoring to address immediate issues. Use the Performance Review template to record the review. (approx. 150 words). Performance review template EMPLOYEE DETAILS Name Position Years/months employed in this position Date of this review Date of next review Reviewer (name and position title) EMPLOYEE COMMENTS AND OPPORTUNITY TO EVALUATE OWN PERFORMANCE Review the major skills required to fulfil this position’s duties Check the relevant boxes to indicate the employee’s performance in each area. If additional tasks have been performed, ensure these are added here and also to the employee’s Job Description if required. Task description (taken from Job Description) N/A Poor Satis- factory Good Excellent Comments General comments about the employee’s performance Action plan – goals for next review period Goal Action required Date for completion Additional information about the action plaN/goals for next review period ACKNOWLEDGEMENT OF PERFORMANCE APPRAISAL Reviewer’s signature Employee’s signature Signatures indicate that everyone who participated in this review agreed that information and comments written here were true and correct. Part G – Conflict management Hiroshi is a technician working in your project team. Hiroshi has come to you very upset. He has just been involved in a conflict with another technician, Martin Smith. Martin is assisting Hiroshi in developing the CRM configurations. Martin accused Hiroshi of not pulling his weight. He called Hiroshi a moron and said that the team would be much better off without him. Martin then stormed off and said he wasn’t going to continue working on the project. Hiroshi is not sure what to do next. You (Project Manager) conducted a conversation with Hiroshi Suzuki. Briefly list the main discussion points you raised and the approach that you took to resolve the conflict within your project team. (approx. 100 words) Part H – Disband team You are to write an email to your team explaining how the team will be disbanded at the end of the project. In your email, you should explain: · the steps/process to be used to disband the team · what the employees should expect/need to do · next steps. This section should be no more than 100 words. To: Project Team Cc: Subject: Part I – Lessons learned Complete a Lessons Learned Report reviewing the human resource management processes for the project. This section should be approximately 100 words. Lessons Learned Report Project name Date Knowledge area Lesson learned that worked What worked well recommendation Lesson learned that didn’t work What didn’t work well recommendation Human Resources End of Assessment. Congratulations, you have completed this assessment task. Please ensure all questions are answered and upload the following: · This completed workbook CRM Project Brief IndoAust Jaya Customer Relationship Management Project Brief Revision History Date Version Author Description Dec 1.0 PMO First Release Approval History Name Title Signature Date Tomi Widojo CEO T. Widojo Dec Contents 1. Business Background4 1.1. About IndoAust Jaya4 1.2. Vision statement4 1.3. Mission statement4 1.4. Value statement4 1.5. Corporate structure5 1.5.1. Corporate Department5 2. Project Background7 2.1. The Problem7 2.2. Diagnostic Phase7 2.2.1. Option 1 – Sage CRM7 2.2.2. Option 2 – Microsoft Dynamics CRM7 2.2.3. Option 3 – Salesforce CRM8 2.2.4. Option 4 – Insightly8 2.3. Decisions8 3. Project Objectives9 3.1. Objectives9 3.2. Key Success Factors9 4. Project Scope10 4.1. Inclusions10 4.2. Exclusions10 5. Project Approach11 5.1. Road Map11 5.2. Timeline13 5.3. Major Products/Deliverables14 5.4. Constraints14 6.