Human Resources
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Please include table of content and there is course 1 and 2 inside this work which consists of 2000 words each . Please do show course work 1 and 2 inside the work . Also please follow guidelines inside the work . Thanks
Human Resource Management UEL_6_HRM School of Business Management, Marketing and People 2022/2023 become what you want to be Table of Contents 1.Module Details3 2.Short Description3 3.Aims of the Module3 4.Learning Outcomes4 5.Assessment of the Module4 6.Assignment Grading7 7.Feedback9 8.Introduction to Studying the Module10 8.1Overview of the Main Content10 8.2Overview of Types of Classes10 8.3Importance of Student Self-Managed Learning Time11 8.4Employability11 9.The Programme of Teaching11 10.Learning Resources15 11.Assessment Criteria17 Module Details Module Title: Human Resource Management Module Level: 6 Module Reference Number: UEL_6_HRM Credit Value: 20 CAT points Student Study Hours: 200 Contact Hours: 36 Private Study Hours: 164 Pre-requisite Learning (If applicable): NA Co-requisite Modules (If applicable): NA Course(s): NA Year and Semester Level VI: Semester 1 Module Coordinator: Uwais Zina UC Contact Details (Tel, Email, Room)
[email protected] Subject Area: Tourism and Hospitality and Events and Entertainment Management Summary of Assessment Method: 100% Coursework External Examiner appointed for module: Dr Wai Mun Lim Associate Professor, University of Plymouth Short Description To provide students with various current industry practices that can be examined and compared to theoretical frameworks in delivering human resource management. This module will examine quality in service delivery, service diversity and service systems. This module brings together knowledge, understanding, different interpretations and critical analysis of the contexts and issues relating to international human resource and service quality management. Current personnel and development trends such as managing a diverse workforce in international organisations will be explored. In addition, the context of international personnel and development will be examined such as different employment systems and national cultures. These areas will be critically examined with the firm/organisation as the main focus of analysis. Aims of the Module At the end of the module the student should be able to: · Synthesise and assess current practices of service quality for tourism and hospitality businesses. · Critically analyse, review and challenge existing theory on quality management in tourism & hospitality organisations. · Identify & analyse service diversity and customer orientations in the international tourism and hospitality marketplace. · To provide students with a knowledge and critical understanding of trends and developments of Human Resource management within international firms. Learning Outcomes 4.1 Knowledge and Understanding Skills: · LO1 Analyse current trends and events in Human Resources for the tourism and hospitality sector. · LO2 Compare, contrast and evaluate the differing levels of Human Resource Management offered by international THL operators in a globalised context. 4.2 Intellectual and Research Skills: · LO3 Critically apply the concepts and theories examined to practical personnel & development problems. · LO4 Demonstrate a critical knowledge and awareness of varying perspectives and practices of Human Resource Management 4.3 Transferable Skills and Personal Attributes: 1. LO5 Identify problems and identify appropriate investigative strategies. Assessment of the Module ASSESSMENT METHOD This module is assessed through formative and summative components. The summative component has two elements to the assessment. Coursework 1 worth 50% of the module and coursework 2 worth 50% of the module. 1. Formative assessment: This will involve students read academic articles and answer pre-prepared questions and debate during Seminar time. 2. Summative assessment consists of two elements: Coursework 1 worth 50% of the module and coursework 2 worth 50% of the module. Your Assessment Brief(s) include your submission deadlines and the date by which you will receive feedback. Your Assessment Brief(s) will include the marking criteria that will be used to assess your work. The feedback you receive on your assessment will use these criteria and will help you to improve your performance in future assessments. For further information regarding assessment in this course, please see your Course Handbook on Moodle. This contains detailed information regarding assessment including an explanation of the procedures to be followed if an assessment deadline is missed, as well as how to make an application for extenuating circumstances. Coursework One – A 2000-word report requiring students to evaluate the management tools used by human resource departments in delivering quality services within Tourism, Hospitality & Events Industries, worth 50% of the module Background HRM refers to constellation of decisions and actions associated with managing individuals throughout the employee life cycle to maximise employee and organisational effectiveness in attaining goals. Ultimately, HRM is about making decisions about people. This decision-making process involves great responsibilities from both employers and employees in order to develop the best possible working relationship, which not only benefits the organisations, its customers. The purpose of coursework one is to enable you to understand the strategic issues in delivering, measuring and managing service quality in tourism, hospitality and leisure organisations by reviewing and evaluating academic theory in order to develop conclusions about existing practice within these industries. Using the suggested weekly journal articles (i.e., a starting point) for your own research you are asked to write a 2000-word report based on the following coursework brief. Coursework Brief This assignment requires students to write a 2000-word report on HR techniques and methods used to improve service quality within tourism, hospitality, events and entertainment (THEE) industry. In doing so students should consider key theoretical arguments, critiques, and its practical application and challenges for the effective HR management within service quality context, as well as proposing operational improvements that may be applicable to the improved service delivery in the industry. CW1 requires students to examine · Techniques and methods used by human resource departments in delivering quality services for the tourism, hospitality, events and entertainment (THEE) industry with an HR-focus. Word Length: 2000 +/- 10%Date set: 23/09/2022 Date and place to be handed in: 16/11/2022 Coursework must first be submitted electronically through Turn-it-in to check for plagiarism, available through the module site and then uploaded on the coursework submission link no later than 1pm. Please note that work submitted via the Turn-it-in link on Moodle is not considered as a submission. Having uploaded the work through the plagiarism tool (which is called Turnitin) you must then submit your coursework through the coursework submission link. Failure to submit your work through the coursework submission link on the Moodle site will result in a non-submission of coursework. Feedback to Student: 15 working days after deadline date. When writing this assignment, this piece of coursework must contain no fewer than 25 references, of which at least 10 are from academic journal articles or other academic sources, the remainder should be from factual sources such as trade magazines or Industry/Government institutions. Coursework Two – A 2000-word report requiring students to evaluate the Total Quality Management (TQM) tools used to deliver quality services within Tourism, Hospitality & Events Industries, worth 50% of the module Background The modern economy is dominated by service organisations and this sector constitutes 75% to 80% UK economy. The importance of service quality is one of the under-researched topics but hard to understand, and even harder to achieve the task. Delivering service excellence is a fundamental of all organisations in service sectors and it goes hand in hand to employees, environment and business revenues. The purpose of coursework two is to assist you to examine the challenges of Total Quality Management (TQM) tools, explore the new trends in service industry in the light of external issues including pandemic and present recommendations on the practice of delivering service quality during unprecedented times. Using the suggested weekly journal articles (i.e., a starting point) for your own research you are asked to write a 2000-word report based on the following coursework brief. Coursework Brief This assignment requires students to evaluate the theories and debates of challenges in Total Quality Management (TQM) tools, understanding current and future trends in service quality and in order to deliver a quality service in tourism, hospitality and leisure organisations locally and internationally. In order to complete a good quality piece of work, students have to demonstrate a clear understanding of various debates, latest trends and sound knowledge in academic theories, as well as current challenges and directions in industry trends. CW2 requires students to examine · Tools and techniques of Total Quality Management (TQM) and its challenges in implementing them to deliver high quality service for the tourism, hospitality, events and entertainment (THEE) industry. Word Length: 2000 +/- 10%Date set: 24/09/2022 Date and place to be handed in: 11/01/2023 Coursework must first be submitted electronically through Turn-it-in to check for plagiarism, available through the module site and then uploaded on the coursework submission link no later than 1pm. Please note that work submitted via the Turn-it-in link on Moodle is not considered as a submission. Having uploaded the work through the plagiarism tool (which is called Turnitin) you must then submit your coursework through the coursework submission link. Failure to submit your work through the coursework submission link on the Moodle site will result in a non-submission of coursework. Feedback to Student: 15 working days after deadline date. When writing this assignment, this piece of coursework must contain no fewer than 25 references, of which at least 10 are from academic journal articles or other academic sources, the remainder should be from factual sources such as trade magazines or Industry/Government institutions. CW1 and CW2 report must: · For CW1: describe and critically evaluate the use of human resources management tools (choose two specific topics, e.g., motivation, training or empowerment etc.) · For CW2: Describe and critically evaluate the use of quality management tools (choose two specific theories, e.g., Juran and Deming or Six Sigma and JIT) For both assignments: · Identify the benefits and drawbacks of using these techniques. · Draw upon relevant academic journals and literature to enhance the understanding of how quality management techniques can influence staff behaviour and service quality. · Cite and analyse current examples from within the international tourism, hospitality, events and entertainment industry. · Identify areas for improvements in order to increase employee satisfaction and quality service. This assignment asks you to prepare a report that demonstrates evidence of academic research (and any personal observations or experiences you can draw upon) whilst reaching recommendations. You must attempt to discuss what constitutes (happy or) satisfied internal and external customers in our industry and comment on the relevance of the academia surrounding the issues you choose to focus upon. You must include an electronic word count at the end of your written report (but before your reference list). Consider the presentation of the report, such as including a title page, a contents page, maps, graphs, tables, charts and any appendices that may enhance the value of your written work. It would be advisable to include a contents page at the start of your work. You are expected to use the Harvard referencing system, and you will be marked upon your ability to be able to use it successfully as this is a skill that you will require the next three academic years (and beyond). In writing the report students should attempt to integrate