I want to make an assignment on business communication
BUSN20017 Effective Business Communication Term One 2018 Assessment Three: Individual Assessment SELF-REFLECTION ESSAY CRICOS Provider Code: 02219C | School of Business and Law CQUniversity Australia ǀ BUSN20017ǀ Assessment 3: Self-Reflection Essay | Term 1, 2018 | Page 1 | General Description: This assessment accounts for 40% of your final grade. The assessment is due in Week 12 on Monday, May 28th at 5.00 PM AEST The essay must be 3500 words in length Two points will be deducted for those essays that are over or under by 200 words. There is a late deduction of 2 points per day after the due date. The essay must conform to the APA style guide. There is a minimum of 25 references This assessment will be returned to you with feedback when the final marks for the unit are released. As this is an essay you must not use headings. You must use the diagnostics handed out in the tutorials. You will not receive credit for the use of any diagnostic not distributed during the tutorials this term. You will only be able to access the diagnostics handed out in the tutorials—this means that you must attend the tutorials. Task Description: The purpose of this assessment is to provide students with the opportunity to engage in reflective practice, using a range of diagnostic tools and feedback, to identify two key areas of personal capability that can be addressed (improved) to increase their communication effectiveness. This assessment is aimed to assess your ability to demonstrate advanced knowledge in written communication and your skill to autonomously reflect about good practices in workplace communication. Through the process of self-reflection, you will be able to improve your communication competencies through your knowledge of and ability to perform contextually appropriate communicative behaviours. This assignment has three specific components. 1. Diagnosis and Reflection. 1500 words a) Using 5 diagnostic tools related to communication, you are to analyse your own communication style across various areas such as verbal communication, active listening, non- verbal, and assertiveness perception. You will be given the individual diagnostics during the tutorials. Your tutor/lecturer will check and sign-off that you have completed each individual diagnostic during the tutorials. This means that if you fail to attend some or any of tutorial you will not be able to receive and complete the diagnostics. The signed diagnostics must be submitted as a separate PDF file. b) You are to present the findings of the tools. The scores for each diagnostic must be included in your essay. In doing so you will show your understanding of the results as they apply to your personal situation. c) Based upon your analysis of the findings you are to identify two key communication issues that you have identified as requiring development. d) Reflect on two recent professional interactions that you have had within the past 12 months. Analyse these interactions from the perspective of the two key communication issues that are BUSN20017 Effective Business Communication Term One 2018 Assessment Three: Individual Assessment SELF-REFLECTION ESSAY CRICOS Provider Code: 02219C | School of Business and Law CQUniversity Australia ǀ BUSN20017ǀ Assessment 3: Self-Reflection Essay | Term 1, 2018 | Page 2 | identified as requiring development. To what extent are these evident and support the need for personal communication development? 2. Literature review 1000 words You are to identify and explain the two issues from your diagnosis and reflection. You are to define the concepts, outline key models and or behaviours that need to be developed to demonstrate effective practice. This literature review needs to outline both the conceptual (theoretical) and behavioural (interpersonal) skills that you need to acquire to demonstrate competence in your chosen area of communication. 3. Action Plan 500 words: As a conclusion, you are to develop an action plan of key events and activities that you can undertake over the next 6 months to acquire the knowledge, skills, and behaviours identified as requiring development in component one. This can include the following: a) Undertaking specific short courses, to develop skills based on actual courses that are available. b) Undertaking advanced post-graduate communication courses at CQU or other institutions. c) A reading plan to acquire conceptual knowledge, which may include specific communication texts and self-help books which must be specified. d) Maintaining of personal journals reflecting on communication interactions. e) This section must include actionable items with timelines (such as a Gantt chart) and an indication of how you will measure their successful completion. BUSN20017 Effective Communication Self- Business Communication Diagnostic Tools, Term 1, 2018 Student Name: VIRALKUMAR BHIKHABHAI PATEL Lecturer/Tutor: GURCHARAN SINGH Self-Perceived Communication Competence Scale (SPCC) Directions: Below are twelve situations in which you might need to communicate. Peoples’ abilities to communicate effectively vary a lot, and sometimes the same person is more competent to communicate in one situation than in another. Please indicate how competent you believe you are to communicate in each of the situations described below. Indicate in the space provided at the left of each item your estimate of your competence. Presume 0 = completely incompetent and 100 = competent. 100 1. Present a talk to a group of strangers. 100 2. Talk with an acquaintance. 100 3. Talk in a large meeting of friends. 100 4. Talk in a small group of strangers. 100 5. Talk with a friend. 100 6. Talk in a large meeting of acquaintances. 100 7. Talk with a stranger. 100 8. Present a talk to a group of friends. 100 9. Talk in a small group of acquaintances. 100 10. Talk in a large meeting of strangers. 100 11. Talk in a small group of friends. CRICOS Provider Code: 02219C School of Business and Law CQUniversity Australia ǀ BUSN20017ǀ Self-Diagnostic Tools | 1 100 12. Present a talk to a group of acquaintances. Scoring: To compute the sub-scores, add the percentages for the items indicated and divide the total by the number indicated below. Public 1 + 8 + 12; divide by 3. = 100 Meeting 3 + 6 + 10; divide by 3. = 100 Group 4 + 9 + 11; divide by 3. = 100 Dyad 2 + 5 + 7; divide by 3. = 100 Stranger 1 + 4 + 7 + 10; divide by 4. = 100 Acquaintance 2 + 6 + 9 + 12; divide by 4. = 100 Friend 3 + 5 + 8 + 11; divide by 4. = 100 To compute the total SPCC score, add the sub scores for Stranger, Acquaintance, and Friend. Then, divide that total by 3. Public > 86 High SPCC < 51="" low="" spcc="" meeting=""> 85 High SPCC < 51="" low="" spcc="" group=""> 90 High SPCC < 61="" low="" spcc="" dyad=""> 93 High SPCC < 68="" low="" spcc="" stranger=""> 79 High SPCC < 31="" low="" spcc="" acquaintance=""> 92 High SPCC < 62="" low="" spcc="" friend=""> 99 High SPCC < 76="" low="" spcc="" total=""> 87 High SPCC < 59 low spcc higher spcc scores indicate higher self- perceived communication competence with basic communication contexts (public, meeting, group, dyad) and receivers (strangers, acquaintance, friend). source: mccroskey, j. c., & mccroskey, l. l. (1988). self-report as an approach to measuring communication competence. communication research reports, 5, 108-11. http://www.jamescmccroskey.com/me asures/communication_competence.ht m3. cricos provider code: 02219c school of business and law cquniversity australia ǀ nonverbal immediacy scale self report (nis-s) nonverbal immediacy are behaviours or cues that signal positive feelings towards another person. this is the most up-to-date measure of nonverbal immediacy as a self-report. alpha reliability estimates around .90 should be expected. this measure has more face validity than previous instruments because it has more and more diverse items. its predictive validity also is excellent. when using this instrument it is important to recognize that the difference in these self- reports between females and males is statistically significant and socially significant (that is, substantial variance in the scores on this instrument can be attributed to biological sex). whether these differences are "real" (that is, females may actually be more nonverbally immediate than males) or a function of social desirability (that is, females think they should be more immediate than males think they should be) or a function of actual behaviour has not yet been determined (as of september, 2003). directions: the following statements describe the ways some people behave while talking with or to others. please indicate in the space at the left of each item the degree to which you believe the statement applies to you. please use the following 5-point scale: 1 = never; 2 = rarely; 3 = occasionally; 4 = often; 5 = very often ___4__ 1. i use my hands and arms to gesture while talking to people. ___3__ 2. i touch others on the shoulder or arm while talking to them. ___2__ 3. i use a monotone or dull voice while talking to people. ___2__ 4. i look over or away from others while talking to them. ___1__ 5. i move away from others when they touch me while we are talking. ___4__ 6. i have a 59="" low="" spcc="" higher="" spcc="" scores="" indicate="" higher="" self-="" perceived="" communication="" competence="" with="" basic="" communication="" contexts="" (public,="" meeting,="" group,="" dyad)="" and="" receivers="" (strangers,="" acquaintance,="" friend).="" source:="" mccroskey,="" j.="" c.,="" &="" mccroskey,="" l.="" l.="" (1988).="" self-report="" as="" an="" approach="" to="" measuring="" communication="" competence.="" communication="" research="" reports,="" 5,="" 108-11.="" http://www.jamescmccroskey.com/me="" asures/communication_competence.ht="" m3.="" cricos="" provider="" code:="" 02219c="" school="" of="" business="" and="" law="" cquniversity="" australia="" ǀ="" nonverbal="" immediacy="" scale="" self="" report="" (nis-s)="" nonverbal="" immediacy="" are="" behaviours="" or="" cues="" that="" signal="" positive="" feelings="" towards="" another="" person.="" this="" is="" the="" most="" up-to-date="" measure="" of="" nonverbal="" immediacy="" as="" a="" self-report.="" alpha="" reliability="" estimates="" around="" .90="" should="" be="" expected.="" this="" measure="" has="" more="" face="" validity="" than="" previous="" instruments="" because="" it="" has="" more="" and="" more="" diverse="" items.="" its="" predictive="" validity="" also="" is="" excellent.="" when="" using="" this="" instrument="" it="" is="" important="" to="" recognize="" that="" the="" difference="" in="" these="" self-="" reports="" between="" females="" and="" males="" is="" statistically="" significant="" and="" socially="" significant="" (that="" is,="" substantial="" variance="" in="" the="" scores="" on="" this="" instrument="" can="" be="" attributed="" to="" biological="" sex).="" whether="" these="" differences="" are="" "real"="" (that="" is,="" females="" may="" actually="" be="" more="" nonverbally="" immediate="" than="" males)="" or="" a="" function="" of="" social="" desirability="" (that="" is,="" females="" think="" they="" should="" be="" more="" immediate="" than="" males="" think="" they="" should="" be)="" or="" a="" function="" of="" actual="" behaviour="" has="" not="" yet="" been="" determined="" (as="" of="" september,="" 2003).="" directions:="" the="" following="" statements="" describe="" the="" ways="" some="" people="" behave="" while="" talking="" with="" or="" to="" others.="" please="" indicate="" in="" the="" space="" at="" the="" left="" of="" each="" item="" the="" degree="" to="" which="" you="" believe="" the="" statement="" applies="" to="" you.="" please="" use="" the="" following="" 5-point="" scale:="" 1="Never;" 2="Rarely;" 3="Occasionally;" 4="Often;" 5="Very" often="" ___4__="" 1.="" i="" use="" my="" hands="" and="" arms="" to="" gesture="" while="" talking="" to="" people.="" ___3__="" 2.="" i="" touch="" others="" on="" the="" shoulder="" or="" arm="" while="" talking="" to="" them.="" ___2__="" 3.="" i="" use="" a="" monotone="" or="" dull="" voice="" while="" talking="" to="" people.="" ___2__="" 4.="" i="" look="" over="" or="" away="" from="" others="" while="" talking="" to="" them.="" ___1__="" 5.="" i="" move="" away="" from="" others="" when="" they="" touch="" me="" while="" we="" are="" talking.="" ___4__="" 6.="" i="" have=""> 59 low spcc higher spcc scores indicate higher self- perceived communication competence with basic communication contexts (public, meeting, group, dyad) and receivers (strangers, acquaintance, friend). source: mccroskey, j. c., & mccroskey, l. l. (1988). self-report as an approach to measuring communication competence. communication research reports, 5, 108-11. http://www.jamescmccroskey.com/me asures/communication_competence.ht m3. cricos provider code: 02219c school of business and law cquniversity australia ǀ nonverbal immediacy scale self report (nis-s) nonverbal immediacy are behaviours or cues that signal positive feelings towards another person. this is the most up-to-date measure of nonverbal immediacy as a self-report. alpha reliability estimates around .90 should be expected. this measure has more face validity than previous instruments because it has more and more diverse items. its predictive validity also is excellent. when using this instrument it is important to recognize that the difference in these self- reports between females and males is statistically significant and socially significant (that is, substantial variance in the scores on this instrument can be attributed to biological sex). whether these differences are "real" (that is, females may actually be more nonverbally immediate than males) or a function of social desirability (that is, females think they should be more immediate than males think they should be) or a function of actual behaviour has not yet been determined (as of september, 2003). directions: the following statements describe the ways some people behave while talking with or to others. please indicate in the space at the left of each item the degree to which you believe the statement applies to you. please use the following 5-point scale: 1 = never; 2 = rarely; 3 = occasionally; 4 = often; 5 = very often ___4__ 1. i use my hands and arms to gesture while talking to people. ___3__ 2. i touch others on the shoulder or arm while talking to them. ___2__ 3. i use a monotone or dull voice while talking to people. ___2__ 4. i look over or away from others while talking to them. ___1__ 5. i move away from others when they touch me while we are talking. ___4__ 6. i have a>