Intent: Examine and document the process for one of the services cases studies provided. Redesign the service and discuss the impacts on process execution, orchestration, and choreography. Discuss the...

Hacking Bureaucracy: - California’s food stamp Program in Digital Age
The relationship between customer and organizations has been transformed since technology emerged and influencing to implement innovation within service process. (Teece-2010). According to (Ruohomma& kutvonen- 2010,) the building of trust also matter because divergent goals and interests can be extended to hamper the willingness to develop systematic innovation and might thus prevent the successful development of sustainability innovations.
We are living in the era where technology is helpful to improve service efficiency and this is getting used to deliver high quality and quick services. Leadership has been shown to be associated with service performance in number of studies (Church 1995; Armistead and kiely-2003; Sureshchandar et al, 2001; Asree st al, 2010). In service industry, a clear vision towards the rapid technology advancement in service delivery system along with changing customer’s demographics and lifestyle show the leadership important. (Armistead and kiely-2003).
The Current business environment puts lot of pressure on managers to effectively respond to rapidly change economic, social and ideological condition in order to generate value for stockholders and customers (Bolboli and Reich, 2013). While reviewing the case study, I found lack of research that attempts to work towards operational excellence. However, Operations management plays as a key role in modern firms and is an important area for academic research, due to its centrality is a firm’s success. (Niall 2012). In practice operations management is active and challenging with immediate action required to ensure day to day production of goods and delivery of service can occur in a timely manner and rapidly adept to changed conditions (Slack et al 2004).
Bureaucracy hackers who are individuals within the federal and state governments, are authorized on the intricate of policy creation and the nature of today’s rapidly evolving technology. Oakland and Tanner (2008), discussed the business excellence concepts based on the resource based views theory, arguing the business excellence can contribute to the improvement of a firm’s specific assets, eabling the development of complex social relationship.
The Calfresh program, federally known as the supplemental nutrition assistance program (SNAP), issues monthly benefits that can be used to buy most foods at many market and food store. “Making America Stronger” food stamp act of 1977 came into the picture to reduce the extent of Savage huger in county to work upon how this essential program can achieve and help the America’s food need.
Existing Service Offering:-
Calfresh is a nutrition assistance program that help to Low-income individuals and families by the food they need. Calfresh dollars helps stretch a tight food budget and help many people afford to incorporate healthy food like fruits and vegetables into their diets.
CalFresh is the name of the USDA-funded Supplemental Nutrition Assistance Program (SNAP) in the state of California. Recipients receive and “spend” CalFresh benefits electronically, via personal Golden State Advantage electronic benefits transfer (EBT) cards that look just like any other credit or debit cards.
The calfresh outreach program is funded through the California Department of social service and is important in partnership with national service offices. Its assist people through the application process with navigating the 30 days period. According to Rohit and Menor 2003, the service delivery will be incorporated a structural approach within service product boundaries by using technologies. So SNAP follows certain criteria’s to apply and avail these benefits and there is a process like children under 22 always counted as household members and there is specific application process to avail the benefits…
    Following the average participation Chart and almost 60% of calfresh Participants are Children, Older Adults and People with disabilities..
This is required to create the Eco System network in a co-creation environment and technology to connect with people network is helpful to serve in better way. Real life innovations should not be kept behind. It’s required the coloration that we involve the most ambitious companies to involve in this as CSR. Open Eco system Network is a free to use open innovation and environment with connecting individual and organizations to share the real life assets and innovative solutions.
Service Design, Analysis and Use of Service Strategy triad dimensions,
The SNAP process helpful and useful to help the people who really required this as this is for low-income people and individuals however the process to avail its benefits is too complex. It may take 30 to 60 days to get its benefits as it’s required to fulfill the forms required, meeting schedule with outreach adviser, and number of interview rounds, document verification and other so many things required lot of time while food and nutrition should be arranged without delaying the things. On the other hand, it is required to manage the services and applicants and more of technological innovations are required.
According to a research, California is the third lowest enrollment rate in federal supplement nutrition assistance Program (SNAP). With low participation rate, millions of Californians who qualify for calfresh are not receiving benefits every month. This unmet need level struggling with hunger when they could be receiving vital support though Cal fresh program.
There is a process which involve multiple stages however the highest dropout rate in failure to show up interviews and not showing signed forms and no real time update. There are multiple roadblocks and based on calfresh business evaluation partner overview 2015, Vakil Kunar, the dropped out process rate is 38% of total applicants and the main reasons for this are…
· Communication issue
· Lack of remote authentication
· Lack of real timer status update
Communication Issue:- Most of commonly countries mail letter notifying applicant for an interview. Applicants might not have a permanent address and might not receive this correspondence and hence miss their interview Even if applicants are notified in time, the time of the interview might be inconvenient for them- interviews are scheduled during working hours and applicants might not be able to excuse themselves from their jobs. Existing technology can enable to applicant to specify an interview time convenient to them. It could be ‘ON demand interview ‘or ‘customer driven options’.
Lack of remote authentication:- Countries recognize the need of lower the number of individual visit to countries offices have been in favor of technology solution effectively. However the implementation of remote authentication is slow. The SAWS used by the countries do not include a build in function software to capture audio recording and this make difficult to the countries to extent this option to telephonic authentication and they don’t have mechanism to have or store these audio files as counties required to have the record as well’..
    Lack of real time Status Update:- Currently, updates about application status such as time of interview, notice of expiration, submission of documents, are sent through the...