BSB50215 DIPLOMA OF BUSINESS BSBINM501 Manage an Information or Knowledge Management System Trainer Name : Student Name : Student ID : ASSESSMENT TASK 1 Kimberly‐Clark Australia (KCA) is one of...

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BSB50215 DIPLOMA OF BUSINESS BSBINM501 Manage an Information or Knowledge Management System Trainer Name: Student Name: Student ID : ASSESSMENT TASK 1 Kimberly‐Clark Australia (KCA) is one of Australia’s leading manufacturers, marketers and sellers of personal care, family care, health care and related products. KCA is entirely owned by the global Kimberly‐Clark Corporation (KCC). KCA employs approximately 1850 employees across Australia and New Zealand. KCA creates, imports, and acquires knowledge in a variety of ways. R&D is particularly important for both product and process innovation and improvement and KCA can draw on the resources of KCC as well as their own local R&D activities. The complete case study is provided separately. Read the complete case study (Kimberly‐Clark Australia: Source: Australian Business Foundation) as attached and answer the following questions. 1. What are the key forms of knowledge that KCA create and share across their business operations? 2. Explain KCA’s benchmarking process. How did the benchmarking process lead to cultural change at KCA? 3. Explain why KCA needs to constantly create and share knowledge. 4. Explain KCA’s syndicate team approach for knowledge management development. What are the major benefits of the team approach? 5. In your view, what are key strengths and weaknesses of the system? ASSESSMENT TASK 2 Knowledge Management Plan Executive Summary (Write a brief synopsis of your Knowledge management plan here) Aims & Objectives (Why are you writing this report? What is it about?) Discuss the necessity of KM Explain how knowledge is created Analyse how the knowledge is to be harnessed and shared Discuss the knowledge management process Evaluate the knowledge management system The need for Knowledge management (Why do you need to manage knowledge in your organization? How will it benefit the organization?) Knowledge Creation (What knowledge needs to be created? A few examples of areas of concern are as follows) Skills and competencies Organizational knowledge Legislations & Rules Team dynamics Inventory Control Knowledge harnessing & sharing (How will the knowledge be used? In what ways will it benefit the organization?) Knowledge management process (How will the knowledge be created? What sources will you use to gain this knowledge? What methods will you use to get this knowledge from those sources?) Staff learning & development plans (Talk about the different training needs of new and existing employees? How will you satisfy these training needs? How will it help the organization? ) Knowledge management resources (What resources will you need for putting together the knowledge management plan and executing it? What are the most prioritised amongst these resources?) Perceived constraints & Contingency measures (What obstacles do you expect to face during the whole process? How can they be avoided? How will you overcome these difficulties?) Evaluation of Knowledge management system (Mark the system you have generated. Will it be an advantage to your organization? How will it make things better? What are the issues that need to be improved? Who will measure the effectiveness of the plan?) Reference List ASSESSMENT TASK 3 Short Questions and Answers Q1. Describe the concept of knowledge management in your own words. Q2. List legislation, codes of practice, and national standards relevant to knowledge management. Q3. List and briefly describe three key benefits of knowledge management. Q4. What are the key organisational barriers to knowledge sharing? Briefly describe at least five such barriers in your own words. Q5. What is the Australian Standard for Knowledge? Briefly describe key features of the standard.
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Answered 8 days AfterMar 24, 2021BSBINM501Training.Gov.Au

Answer To: BSB50215 DIPLOMA OF BUSINESS BSBINM501 Manage an Information or Knowledge Management System Trainer...

Abhishek answered on Apr 01 2021
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Running Head: BSB50215 DIPLOMA OF BUSINESS                    1
BSB50215 DIPLOMA OF BUSINESS                             7
BUSINESS COMMUNICATIONS
BSB50215 DIPLOMA OF BUSINESS
BSBINM501: MANAGE AN INFORMATION OR KNOWLEDGE MANAGEMENT SYSTEM
KIMBERLY-CLARK AUSTRALIA (KCA)
Table of Contents
Task 1    4
Answer to Question 1    4
Answer to Question 2    4
Answer to Question 3    5
Answer to Question 4    5
Answer to Question 5    6
References for Task 1    7
Task 2    8
Executive Summary    8
Aims & Objectives    8
Necessity of KM    8
How Knowledge is Created    8
How Knowledge is to be Harnessed and Shared    8
Knowledge Management Process    9
Evaluation of Knowledge Management System    9
Need for Knowledge Management    9
Knowledge Creation    10
Skills and Competencies    10
Organisational Knowledge    10
Legislations & Rules    10
Team Dynamics    11
Inventory Control    11
Knowledge Harnessing & Sharing    11
Knowledge Management Process    11
Staff Learning & Development Plans    12
Knowledge Management Resources    12
Content Repository    12
Organisation Records    13
Senior Management:    13
Research about the Industry:    13
Perceived Constraints & Contingency Measures    13
Evaluation of Knowledge Management System    13
References for Task 2    15
Task 3    17
Answer to Question 1    17
Answer to Question 2    17
Answer to Question 3    18
Answer to Question 4    18
Answer to Question 5    19
References for Task 3    20
Task 1
Answer to Question 1
Research and development is a key form of knowledge created by Kimberly-Clark Australia (KCA). R&D is undertaken by the company to bring about innovation. R&D helps KCA to develop new products based on the innovations. The launching of a new product involves different steps out of which, R&D is the first step to create different products for KCA both in the healthcare and consumer care departments. The second form of knowledge created by KCA is through market research.
Market research is conducted by the company both in the global and local market. It helps to determine the viability of the products produced (Singh, Gupta, Busso & Kamboj, 2019). KCA uses both internal and external knowledge sharing processes to share across their business operation. Internal knowledge sharing involves sharing the company’s operation details with the managers and the employees. On the contrary, external knowledge means allowing the customers to know about the company details.
Answer to Question 2
It is crucial for KCA to harness and frame correct strategies to share knowledge. This can be identified as the benchmarking process of KCA. It helps KCA constantly to improve the policies of knowledge sharing in the company. At the same time, KCA is able to fulfil the company’s objectives through the knowledge-sharing model. KCA tries to compete with other firms in the industry, which motivates it to increase production.
The benchmarking process of the company is known to enhance cultural change. The arrangement of face-to-face group meetings helps the company to gain knowledge about the different types of employees. The authorities try to maintain contact with the members. The contract can be created by setting up a virtual meeting. The interaction between different members allows them to gather knowledge about different cultures (Intezari, Taskin & Pauleen, 2017). This in return creates inclusiveness within KCA. It makes the customer relationship management both efficient and strong.
Answer to Question 3
The primary objective of KCA is to sustain its business. KCA strives to make a name for it as the leading corporate citizen. KCA therefore performs with strong determination and maintains a positive image in the eyes of the staffs. KCA hopes to be a progressive company in all aspects of the business. It is the responsibility of KCA constantly to create and to share knowledge to inflict positive knowledge in the communities, which buy its products.
The company makes sure all the information that is being passed to the public is equipped with research. A distinguishing fact about KCA is that it takes responsibility for the environment. This feature is quite unlike any other company operating in the same industry. KCA promotes knowledge about environmental safety. Knowledge sharing helps it to maintain a cordial relationship with the staff (Hwang, Lin & Shin, 2018). The HR practices are appreciative. This helps KCA to gain a strong hold over leadership
Answer to Question 4
The management team of the KCA is responsible for bringing about development in the learning process. The company tries to enable a better communication system through their knowledge sharing policy. The company has launched different management programs, like the Mt. Eliza In-house Management Development Program. KCA makes sure that all the participants in the program perform in a syndicate team and with great precision. There are several benefits, which can be accrued to the syndicate team.
The real problems of the company are solved by the syndicate team. It is important to measure the ROI. The measure is done by estimating the value of the solution against the cost for training (Zeraati, Rajabion, Molavi & Navimipour, 2019). The syndicate team approach helps syndicate to retain knowledge used within the company. The primary objective of the syndicate team is to share knowledge-based practices. Syndicate team helps to build a network amongst the employees who might help KCA in future problems.
Answer to Question 5
The program of the syndicate team is very important for the company. One of the strengths of the system is to assist KCA to retain its valuable employees. The employees of the company are skilled with different types of knowledge. This helps KCA to retain not only the employees but also the employee knowledge. The system has allowed the company to set up several organisational changes. The changes have been in the production plants in the manufacturing section.
The syndicate team system makes employees responsible for their actions. All the employees want to give their best and perform better than their fellow partners. As a result, KCA is able to attain high profits, which strengthens the market share of the company. One of the weaknesses of the system might be the lack of communication between the employees. Knowledge sharing involves smooth interaction with all the program participants (Crupi, Del Sarto, Di Minin, Phaal & Piccaluga, 2020). Any form of misunderstanding leads to hindered growth.
References for Task 1
Crupi, A., Del Sarto, N., Di Minin, A., Phaal, R., & Piccaluga, A. (2020). Open innovation environments as knowledge sharing enablers: the case of strategic technology and innovative management consortium. Journal of Knowledge Management
Hwang, Y., Lin, H., & Shin, D. (2018). Knowledge system commitment and knowledge sharing intention: The role of personal information management motivation. International Journal of Information Management, 39, 220-227
Intezari, A., Taskin, N., & Pauleen, D. J. (2017). Looking beyond knowledge sharing: an integrative approach to knowledge management culture. Journal of Knowledge Management
Singh, S. K., Gupta, S., Busso, D., & Kamboj, S. (2019). Top management knowledge value, knowledge sharing practices, open innovation and organisational performance. Journal of Business Research
Zeraati, H., Rajabion, L., Molavi, H., & Navimipour, N. J. (2019). A model for examining the effect of knowledge sharing and new IT-based technologies on the success of the supply chain management systems. Kybernetes
Task 2
Executive Summary
Knowledge Management (KM) is the process where the process of sharing knowledge and experience of the employees within an organisation is structured, defined and retained. The management guides how the flow of knowledge occurs and how the process is standardised to continue. The three areas that are the focus of knowledge management are accumulation of knowledge, storing knowledge and sharing of knowledge. This ensures that an organisational culture of learning can be created that encourages employees to learn and to grow.
Aims &...
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