Not too sure about teh exact word count, in total. Have a look at the field below and let me know...

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Not too sure about teh exact word count, in total. Have a look at the field below and let me know what you think. Do not include references in the word count, and do not worry about total pages or a table of contents.

1. What are HR client services? Explain, describe and define what HR client services are a. Types of HR client services List of services which can be delivered b. Aims or purposes of services Purpose or aim of each service 2. Strategic and Operational Plans What are banks strategic and operational plans a. Strategic and Operational plan and its effect on development and management of human resources services Explain how the bank’s strategic and operational plans would be used to develop and manage human resources services 3. External Business environment What are some of the banks external business environments? a. How the external business environment effects development and management of human resource services Explain how what is happening in the external business environment might affect the development and management of human resources services. 4. Diversity Describe, explain and define diversity in the workplace a. Importance of diversity Why is diversity important in eth workplace? b. Managing Diversity Explain how you would manage diversity. 5. CLIENTS NEED ASSESSMENT (1 page minimum) Develop a client needs assessment form which could be distributed to line managers to identify their needs in your chosen HR service area. 6. Legislations of HR client services What are the legislations related to HR client services? a. Meeting legislative requirements Describe the requirements of legislation which applies in your chosen area and explain how you can ensure those requirements are met. 7. SERVICE AGREEMENT (4 pages minimum) Describe the requirements of legislation which applies in your chosen area and explain how you can ensure those requirements are met. 8. ACTION/STRATEGIC PLAN (1 page minimum) Develop an action plan/ strategic plan that could be used to implement HR services in your chosen area. 9. QUALITY ASSURANCE STANDARDS (1 page minimum) Develop a set of quality assurance standards that might be used to monitor the delivery of human resources services. a. Determining Quality Standards What would you do if it were determined that quality standards were not being met? 10. Human resource services Explain how you would calculate the ROI of providing human resource services. 11. SURVEY (2 pages Minimum) Create a written survey that could be use d to collect feedback from clients about their satisfaction with the services in your chosen area. (Use business technology if possible. If not, explain how business technology could have helped to make the process more efficient and how it could have assisted in the information management and planning process.) a. Feedback Explain how you would use this feedback. 12. Ethical Standards (2 pages minimum) Describe the ethical obligations relating to your chosen service area which HR managers should observe. You are a HR manager for a bank. You have been asked to manage the development and delivery of HR services in one area. Complete the tasks using information gathered from your own research and knowledge you have obtained during your study. Submit your report together with any relevant appendices. You can use the additional evidence section to upload additional documentation. 1. Choose either the delivery of HR client services or recruitment services. Provide a description of your chosen service area, including a list of services which can be delivered in that area and the aims or purpose of your chosen service area. Choice of topic: HR client services 2. Explain how the bank’s strategic and operational plans would be used to develop and manage human resources services. 3. Explain how what is happening in the external business environment might affect the development and management of human resources services. 4. Explain how you would manage diversity. 5. Develop a client needs assessment form which could be distributed to line managers to identify their needs in your chosen HR service area. 6. Describe the requirements of legislation which applies in your chosen area and explain how you can ensure those requirements are met. 7. Develop a service agreement for the delivery of human resources services in your chosen area. 8. Develop an action plan/ strategic plan that could be used to implement HR services in your chosen area. 9. Develop a set of quality assurance standards that might be used to monitor the delivery of human resources services. What would you do if it were determined that quality standards were not being met? 10. Explain how you would calculate the ROI of providing human resource services. 11. Create a written survey that could be used to collect feedback from clients about their satisfaction with the services in your chosen area. (Use business technology if possible. If not, explain how business technology could have helped to make the process more efficient and how it could have assisted in the information management and planning process.) Explain how you would use this feedback. 12. Describe the ethical obligations relating to your chosen service area which HR managers should observe. Notes from Tutor In order to research the services that Recruitment services would provide for a bank; you could try looking on seek.com.au for job descriptions for roles in the recruitment department of a bank. It is possible that they outsource this service which could be why you might have trouble finding information online. Often Role Descriptions and Position vacancy advertisements will include descriptions about the services that the department provides. Alternatively, you could phone a larger recruitment services agency such as Drake or Hays and tell them you are studying and preparing an assignment and you are trying to find some information on this area. Some of the information you provide in your report may come from other questions (as you have listed), however they need to be framed within and relate to the context of the bank scenario. So, you previous answers are a good place to start, and then expand/adapt. Format This assignment is based on HR client services for an Australian bank. Separate each point into their respective area of the assignment for example: 1. What are HR services – provide definition and explanation a. Types of HR services – provide a list of HR services b. Services in depth – aim or purpose of each HR service

project-1-format-qpkp1k00.docx project-content-5z2bb15v.docx

Arunavo · Accepted Answer

HUMAN RESOURCE MANAGEMENT
Table of Contents
1. What are HR client services?	3
a. Types of HR client services	3
b. Aims or purposes of services	3
2. Strategic and Operational Plans	3
a. Strategic and Operational plan and its effect on development and management of human resources services	3
3. External Business Environment	4
a. How the external business environment effects development and management of human resource services	4
4. Diversity	4
a. Importance of diversity	5
b. Managing Diversity	5
5. Clients Need Assessment	5
6. Legislations of HR Client Services	6
a. Meeting Legislative Requirements	6
7. Service Agreement	7
8. Action/Strategic Plan	9
9. Quality Assurance Standards	10
a. Determining Quality Standards	10
10. Human Resource Services	10
11. Survey	11
a. Feedback	13
12 Ethical Standards	13
References	15
1. What are HR client services?
HR client service can be defined as serving the internal clients of the organisation that is the employees. The HR team looks after serving the employees by taking care of all the HR functions such as hiring, training and dealing with employees on regular basis (Hossain, 2019). 
a. Types of HR client services
The types of HR client service types are recruiting and hiring of employees for the organisation. Here, the chosen banking organisation from the Australian banking industry is Commonwealth Bank of Australia (CBA), for which the types of HR client services would be arranging training and inductions for the employees and maintaining a close liaison among the employees. 
b. Aims or purposes of services
The prime purpose of HR client service is to manage the workforce of the organisation. Managing the workforce means that every employee must be well supported through training, induction, looking after their working conditions, the employee benefits and many more function as to avoid any kinds of possible conflicts to occur in the organisation.
2. Strategic and Operational Plans
Any organisation must have some strategic and operational plans, as that will help them to function and operate properly. Nyanaro and Bett (2018) have discussed that strategic planning is a systematic process of making business decisions and determine the tactics and implementation of the action plan, which will shape the future of the bank. Similarly, operation plan is the process through which the strategic plans will be implemented in phased manner as they become operational with respect to CBA. 
a. Strategic and Operational plan and its effect on development and management of human resources services
Human resource is the integral part of any strategic plan. In absence of the right skills and talents in the organisation, the strategic plan of the organisation will fail in absence of proper knowledge. However if the talents are being acquired without aligning with the company’s strategic goal then that will not any add value to the organisational objectives. Therefore, acquiring the right talent will help in serve the purpose and the HR will deliver the appropriate services. 
3. External Business Environment
The external environment of any organisation influences a lot in preparing the strategic decisions for the organisation. Uruakpa (2017) has discussed that the various external environment that influence the organisation, especially banks are the competition, political factors, economic factors, legal factors and government rules and regulations. These external factors influence the internal working strategy of the bank. The external factors influence the way CBA responds to the challenges and the opportunities that are available for them to make profitable business. 
a. How the external business environment effects development and management of human resource services
External environmental factors play an important role in the functioning of the HR services and development in many ways. Any change in government rules and regulations will influence the process of hiring, training, compensating, terminating and many more for the bank. The economic factors will influence that whether CBA should appoint new employees or they should resize their entire workforce to be susceptible to the economic condition. The competitive factors will force the HR to increase their training sessions and hiring new talented pool of employees as to cope with the competition. Therefore, in these ways the external environment will influence the HR function. 
4. Diversity
Diversity can be defined as understanding that all the people of the work force are unique in their own way and in the process recognising every individual’s differences. The diversity can be within ethnicity, race, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political ideology and many more. All these factors are being considered equally and equal respect must be given to the people (Sims, 2017). 
a. Importance of diversity
Workforce diversity is an important choice that every organisation tries to adopt because of the benefits that diversity can offer. The workforce diversity can ensure amalgamation of varieties of perspectives, which will increase creativity. The diversity will further ensure higher innovation along with increased problem solving skills. Along with problem solving, better decision making will be done, which will look after the increased profit generation. Further, it will increase higher employee engagement and reduces the employee turnover. Along with the improved and diverse hiring activity will increase the reputation of the company. 
b. Managing Diversity
The workforce diversity can be managed by removing the stereotypes beliefs, building significant relationship among the employees of the organisation. To monitor that in any circumstances no one should be discriminated based on their gender, religion, cultural beliefs and many more. Try to look for the common attributes among the employees and promote them. Improve the communication within the organisation as to reduce the communication barriers. Lastly setting a good example is important that how diversity can bring positive changes and development for the company. 
5. Clients Need Assessment
A client need assessment is detailed look into the needs and the expectations of the customers. Cleverley et al. (2018) have discussed that the primary goal of a customer needs assessment is to understand the need and want of the customers and that is necessary to know because they are sometimes different from the estimated needs. There are many benefits of conducting a client needs assessment because this will provide an opportunity to get to know the client as an individual. 
This will help in establishing the areas of potential risk. Further, the client’s preference will be ascertained. Acknowledgment of clients cultural, religious and ethnic values and lastly advocate of freedom of choice and independence. For conducting this assessment, the participation of interdisciplinary team and the client is very necessary to conduct a successful assessment. In many organisations, a case manager is assigned to support clients during their assessment process.
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