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Unit:     SITXHRM003 Lead and Manage People
Course Name: SIT40516 Certificate IV in Commercial cookery
Table of Contents
Task 1: Written Activities    3
Task 2: Assessments    11
References    17
Task 1: Written Activities
Activity 1A
1. It helps to set a benchmark for other workers which they must adhere
The staff members often get motivated and inspired from the managers
It can help the staffs to incorporate respect between the subordinates and the management as they observe the managers as their role model and tries to imitate their behaviour.
2. Decision making – It helps in making significant decisions in the workplace for ensuring the work is operated efficiently.
Delegated tasks – This helps in allocating the activities appropriately to the employees and other members of the organization
Monitoring of employees – It helps to evaluate if the target is being achieved by the employees as expected.
Planning and organizing – It helps to evaluate the requirement by the organization and helping the employees to meet their necessities.
Activity 1B
1. A mission statement is a report which clarifies the overall purpose of the company and its primary goals. The mission statement of a company seldom changes and helps in motivating the employees of the organization. It is the qualitative statement of the organization.
On the contrary, the vision statement is called the corporate aims. It is a set of ideas and goals which is made for the future benefit of the company. It defines a common goal and purpose for the employees and also helps to guide their actions for building team spirit. Further, it helps to form the objectives of an organization.
2. As a supervisor or operational manager in senior position we must display our support and assistance towards achieving the organizational aims through every day work. This may involve the employees for alteration of the company objectives for achieving the individual goals as well as reminding others for meeting the target which is of utmost significance.
Activity 1C
1. It is extremely necessary that there must be well-integrated interactions between the supervisors and the managers with their subordinates. This helps to create a congenial atmosphere in the workspace and makes the work enjoyable. On the contrary, dissatisfaction among the employees against the supervisors can lead to downgraded morale of the employees which in-turn can have a severe impact on the productivity and revenue generating capacity of the company. Hence, it is essential that the managers must interact frequently with the employees and maintain a cordial relationship for achieving the organizational objectives.
2. It can be done through workshops, meetings, seminars and social events.
3. Greeting of the employees during the beginning of the conversation, using the employees’ names to encourage and recognize them, treatment of the employees in a fair manner and maintaining the same level of respect without any bias and finally complementing the employees with respect to their work when required.
Activity 2A
1. Short term plans – The improvements with respect to the short-term plan is to observe the business requirements and ensuring that such necessities are achieved within a short time span. It can be observed that in certain areas actions can be initiated to improve the business activities where the business outcomes can be achieved quickly. Further, the short-term plans can be executed to alleviate various issues of the company when there are no long-term plans prepared.
Mid-term plans – Planning of medium-term plans necessitates solving permanent and short-term issues. On one hand, short-term plan ensures that the issues can be resolved quickly, medium-term plans are made to ensure that the problems will not happen again by tackling the foundation of the problem.
Long-term plans – Long-term plan involves edification of various policies and actions which assists the organization in meeting the mission and company’s vision. These are actions which helps to resolute the issues permanently and create a structure which helps to resolve short- and medium-term responses.
Benefits of the management by objectives:
· It acts a motivator and makes the employees feel that they are valuable by directing them to make contribution of their ideas and decision towards meeting the organizational objectives and targets within their team.
· It provides an opportunity for using the key performance indicators and monitoring the progress in meeting the organizational goals.
Drawbacks of management by objectives:
· This process can be quite time consuming as it requires a lot of time in achieving the required targets.
· The targets are becoming out of date due to modifications in the circumstances like economic conditions, changes in the tastes and preferences of the consumers. This makes more difficult to alter the targets when we adopt to the management by objectives.
Activity 2B
1. Friendliness – It can be in the form of communication with the customers in a polite manner and greeting them during the beginning of the conversation process.
Empathy – It means to understand and appreciate the situations of the customer by being placing ourself in their shoes.
Fairness – Whatever may be the circumstances, the employees must be treat all the customers with equal respect.
Clear instructions and information – This involve providing the employees with necessary information they want.
2. Wearing of clothes which are according to the company standards and with respect to the job role.
It must be ensured that the clothes are neat and clean
The employees must cover their body parts which contains tattoos or looks unprofessional. This may also look offensive if not covered as per the organizational standards.
3. The employees must be informed of the roles and responsibilities by their managers or supervisors. This information is made clear to the employees who are applying for the role in the organization. Such roles with respect to the employees may be covered in details in a rule book and also communicated to them during the induction program.
Activity 2C
1. Most of the employees engaged in the travel, tourism and hospitality businesses are busy to accomplish their roles and responsibilities and seldom gets time to incorporate the actual approaches with respect to generating new ideas from the employees for the business expansion. Further, many employees find it difficult to generate innovative ideas and also seeks guidance for thinking out of the box. Some employees thinks that they can contribute towards the business expansion but do not get the opportunity to share them with the senior managers.
2. When we adopt to the new approaches towards delivery of services, it must be ensured that that the customers must not be ignored. This is because the customers are the key stakeholders of the company who commands the present and future levels of income. It’s the customers who usually purchases the goods and services from the business and also provides valuable information with respect to the changes they may like to observe. Some of the ideas may be considered by the employees, others may take unique perspectives. This could be also used to enhance the operational process and service delivery.
Activity 2D
1. The staff effort is expected to increase. This helps to enhance the output and service quality.
The staff turnover and the absenteeism level will fall as the people will strive to increase the bonuses and increase the wage rate.
The business costs may fall as there are few employees required if the productivity is enhanced and the absenteeism is low.
The employees will try to meet the target which have been set and will help to meet the organizational goals easily.
2. This will support the employees to meet the same goals like the stakeholders through increasing profits, limiting the expenses which will lead to enhanced bonuses at the year end. This process reduces the chances...