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Running Head: HUMAN RESOURCE MANAGEMENT                    1
HUMAN RESOURCE MANAGEMENT                            7
HUMAN RESOURCE MANAGEMENT
Table of Contents
Part 1: Organizational Culture as per Case Study    3
Role of HR Practices in Helping UPS Achieve its Competitive Business Strategy    3
Influence of Company’s Human Resource Practices on Workplace Culture    3
Influence of Employees’ Personal Experiences on Workplace Culture    4
Part 2: Role of HR Manager in Organizational Change Initiative    4
Actions to Ensure Successful Change Initiative in Call Center    4
Steps to Ensure Smooth Transition    5
Human Resource Practices Integral to Change Management    6
References    7
Part 1: Organizational Culture as per Case Study
Role of HR Practices in Helping UPS Achieve its Competitive Business Strategy
For UPS the internal promotion was useful because it helped employees to handle different tasks in their career at the company. This contributed in their personal and professional growth. Employees put extra effort in their job and felt secured for having a long-term future with the company (Soupata, 2001).
It improves the relationship by building the trust and confidence between employer and the employee. This resulted in teamwork, which further ensured the highest performance level. The organization empowered its employees by giving them due independence in making everyday decisions, which included lost packages, transportation, myriad and much more (Soupata, 2001).
This made them responsible for their own actions and customer satisfaction. The exploration of new ways ensured effective and efficient result driven practices. Apart from this, coaching given at both the levels proved to be critical because diverse backgrounds, experiences and education need to be streamlined according to the existing processes (Soupata, 2001). It helped to utilize them for attaining the strategic competence in the market.
Influence of Company’s Human Resource Practices on Workplace Culture
The human resource practices, which are prevalent in any organization, are vital for the workforce of the company in a sense that with it, the employees get attracted towards the company. Consequently, they stay there for longer period of time (Srimannarayana, 2020). It defines the way an employee is treated in the organization, what value it holds and how important its existence is for the organization growth.
HR practices are not only limited to recruitment and selection. They deals in varied areas such as performance management, training and development, retaining of employees of values contribution, helping them climbing the ladder of success by taking up leadership positions. The HRM practices ensures that employees are engaged and they have job satisfaction. There...